The Employee and Family Assistance Program (EFAP) is a confidential and voluntary counselling support service that provides you and your family with the help you need to resolve a wide range of personal, work, health or life issues.
Professional counselling services
GreenShield is available 24 hours, seven days a week, at 1-866-424-0770 or via the GreenShield+ platform, with unlimited hours at no charge to eligible faculty, staff and their eligible dependents.
With GreenShield, you can match with a counsellor based on your specific needs and preferences across more than 50 search criteria. Visit Counselling Services for more details.
Crisis counselling services
If you are experiencing a crisis and require immediate counselling services, call 1-866-424-0770 and select the emergency option to speak to a crisis-trained counsellor who will provide immediate support.
You can also access crisis support on the GreenShield+ platform.
Access the GreenShield+ platform
Sign-up to GreenShield+
To access the integrated health services and wellbeing offerings through GreenShield Health, eligible faculty and staff will need to login to the GreenShield+ platform.
- Go to app.greenshieldplus.ca/en/sign-up
- Select “Through an Employer or Organization”
- If your family member is signing up, they will select “Through a family member”, and then provide their email. They will then follow the same steps below.
- Select “I have an Organization Code”
- You will then need to enter and verify the email address you will use to access the platform
- Our Organization Code is: UBC
- Follow the steps to register. You will need your UBC Employee ID
If you need more assistance signing in GreenShield has more instructions on their Help Centre.
If you have questions about our new EFAP provider, please send them to efap.info@ubc.ca.
GreenShield+ App
If you want to access our EFAP on the go, you can also download the GreenShield+ app for Apple and Android.
Other integrated health services
In addition to counselling support through EFAP, the GreenShield+ (GS+) platform offers several health services to help you find the right level of care for your health journey. Whether you are trying to nurture your wellbeing, navigate a life-changing event, or you are reacting to a crisis you will be able to explore resources and support through our EFAP and GS+ platform.
Work, health, and life counselling
Through our EFAP you can connect with trained professionals including registered nurses, nutritionists, financial coaches and more to help you achieve your goals. Services include:
- Unlimited financial and legal consultations,
- Up to 5 hours (annually*) of access to health, fitness and nutrition support
- Up to 5 hours (annually*) for career and retirement transition coaching
- And up to 5 hours (annually*) for life transition consultations.
Visit Work, health, and life counselling to learn more
*Resets on November 1
Digital Cognitive Behavioural Therapy
GreenShield Health’s Digital Cognitive Behavioural Therapy (CBT) is a self-directed online program that uses CBT to help people with mild to moderate anxiety and depression achieve their wellbeing goals.
Designed for individuals 16+, Digital CBT offers interactive learning modules, tools and coaching to help you develop positive coping strategies and reduce life-disrupting symptoms without the wait.
You can access this through GreenShield+ on desktop and on your mobile devices. Get GreenShield+ app for Apple and Android to also receive timely in-app reminders.
Substance use support
Whether you’ve been struggling with substance use or are interested in exploring changes to support your health, you and your eligible dependents can seek substance use support in a confidential, approachable, and stigma-free environment. Through GreenShield+, you can access evidence-based support and coaching, on-demand resources, and tools that are designed to help you effectively manage substance use.
Visit our Substance use resources to learn more and find out about additional options.
Expert Second Medical Opinion Services
Within GreenShield+, access expert second medical opinion services through Novus Health, you and your eligible dependent can gain clarity and confidence regarding diagnoses and treatment options, including decisions to proceed with surgery. Including an option to request a comprehensive review of your file from leading medical experts, clarify a diagnosis, confirm or modify a treatment plan, and navigate to appropriate resources.
Visit Expert Second Medical Opinion for more details, and list of conditions you can seek these services for.
EFAP access for dependents
Did you know that eligible dependents can also access the EFAP? Your eligible dependents will have access to the same services as UBC faculty and staff.
Who are my eligible dependents who access our EFAP?
Your eligible dependents are:
- Spouse, Common-law spouse or Partner;
- Children aged 18 or under, or age 24 and under in full-time attendance at an educational institution;
- Disabled children of any age;
- Parents who are financially dependent and are living with the eligible employee.
How do eligible dependents sign up?
- Select “Through a family member”, then provide their own email
- Select “I have an Organization Code”
- Our Organization Code is: UBC
Are there any restrictions for dependents?
Your eligible dependents will have access to the same services as UBC faculty and staff. This includes access to the GreenShield+ digital platform and the ability to call 1-866-424-0770 to get assistance.