## [Contact Benefits](/contact/contact-benefits) Need help with your UBC benefits? If you need to know more about your eligibility, what you are covered for, and how to make claims for your UBC Benefits Plan, contact our Benefits team, we are happy to help. **Office hours:** 8:30 am - 4:30 pm Monday to Friday (excluding [statutory holidays](/working-ubc/statutory-holidays "Statutory holidays")) We will respond to your email within 1-2 business days. Open All Accordions ### Active faculty and staff benefits enquiries ##### Vancouver campus **Email**: **Phone**: 604-822-4580 ##### Okanagan campus **Email**: Jacky Ivans: ​​​​​ **Phone**: 250-807-8928 ### Retirement and Survivor Benefits program enquiries ##### **Retirement and Survivor Benefits Program** **Email**: **Phone**: 604-822-4580 Relocation ### Relocation enquiries For assistance with UBC’s Relocation Policy, Central Relocation Fund, and preferred moving vendors. **Vancouver campus** **Email**: Joyce Wei **Phone**: 604-822-6865 **Okanagan campus** **Email**: Jacky Ivans: [​​​​​​](Relocation.benefits@ubc.ca) **Phone**: 250-807-8928 For information about orientation to UBC, housing, immigration, and other relocation services, please contact: [Housing, Immigration, and Relocation](/contact/contact-housing-immigration-relocation-services "Contact Housing, Immigration & Relocation Services"). ## Getting assistance through Workday For questions related to the status and processing of your benefits enrolment, including changes, continuing your benefits during a leave of absence, enrolling or re-enrolling in UBC group benefits, adding or removing dependents and Tuition Waiver applications, please visit the [Integrated Service Centre](https://isc.ubc.ca/). ## Provider contacts To ensure privacy, the UBC Benefits team may ask that you speak directly to the organization that provides a specific benefit. ### Sun Life Contact Sun Life for specific questions about your Extended Health, Dental, Long-Term Disability or Retirement & Survivor benefit plans, such as the status of your claim, questions about reimbursement and setting up access to mysunlife.ca. If you are leaving UBC, Sun Life can answer questions about converting your life insurance to an individual policy. 1-800-661-7334 or 1-800-361-6212 or [mysunlife.ca](http://www.sunlife.ca/member) You will need to provide Sun Life with your Group Number. #### **Extended Health and Dental** Group Number: 025205 Member ID: your 7-digit UBC employee ID number #### **Long-Term Disability** Group Number: 100328 (staff) and 100768 (faculty) Member ID: your 7-digit UBC employee ID number #### **Life Insurance** For life insurance conversions, contact Sun Life directly at 1-877-893-9893. #### **Retirement & Survivor Benefits** Group Number: 020605 Member ID: your 7-digit UBC employee ID number ### Global Excel Management (Sun Life’s Travel Benefits provider) For specific questions about your travel benefits coverage. Allianz Global Assistance is your first point of contact if you are experiencing a medical emergency outside British Columbia. In the USA and Canada, call: 1-800-511-4610 From anywhere else: 1-519-514-0351 (Call collect through an international operator.) 24/7 assistance ### GreenShield (Employee and Family Assistance Program — EFAP) For questions about the [Employee & Family Assistance Program](https://hr.ubc.ca/benefits/benefit-plan-details/employee-family-assistance-program) call 1-866-424-0770 or visit the [GreenShield+ Platform](https://app.greenshieldplus.ca/en/sign-up). ## Pensions Please contact the [UBC Faculty Pensions Office](https://faculty.pensions.ubc.ca/contact/member-services) and [UBC Staff Pensions Office](https://staff.pensions.ubc.ca/contact/member-services/) for more information.