UBC is now live with Workday. Visit the IRP website to login to Workday and access go-live resources. For Workday support contact the Integrated Service Centre.

MANAGERS / LEADERS OF HOURLY EMPLOYEES: to ensure hourly employees get paid on November 30, review and approve their time in Workday by Tuesday, November 24 at 11:59pm.

Management Systems Portal Help

Welcome to the Management Systems Portal (MSP) Help Centre. First, we need to determine what type of help you need:

Security issues:

Help using MSP features:

You’re having problems signing onto MSP

  • You must have a Campus Wide Login (CWL) account. Apply for one here.
  • Your employee ID must be attached to your CWL account. To confirm, log into your CWL account
  • If you are having password problems, you can reset your CWL password.
  • If none of the above applies to you, or you’ve tried the above and are still having problems, please contact hrms.security@ubc.ca.

You can sign on, but features don’t work

  • The portal sign-on works and icons/hyperlinks are present, but some/all features do not work.
  • This is usually caused by accessing MSP from a cell network or an off-campus wireless connection.
  • Running the UBC Virtual Private Network (VPN) software will usually solve this problem.
  • Install VPN from here.
  • You must be logged into VPN prior to logging into MSP.
  • If none of this applies to you, try switching browsers, or cleaning out your browsers cache. Check out this link for help with cache problems.

You would like access to additional features

Administrative access

You can’t find a feature

Reporting Features

  • HRMS reporting is accessed via the HRMS link on the Home tab.
  • FMS reporting features can be found on the Reporting tab. This includes FMS Reports Library, nQuery, Dashboard, Hyperion and Integrated Reporting (SERA).
  • For additional HRMS help, contact hrms.support@ubc.ca
  • For additional FMS help, contact us at finops.support@ubc.ca
  • For additional Hyperion help: Go here
  • SERA (Integrated Reporting): sera.support@ubc.ca


You need further assistance


Type of Help



Web site

FMS Help Centre FMS, nQuery, Dashboard, Security Issues or Requests   finops.support@ubc.ca  
HR Help Centre HRMS, Security Issues or Requests, eRecruit, Position Management, reporting, etc.   hrms.support@ubc.ca Link
Payroll Inquiries ePAF. 604-822-2187 Link Link
UBC IT CWL and VPN issues   help@it.ubc.ca Link


MSP: Management Systems Portal

Your gateway to the administrative systems access noted below.

HRMS: Human Resources Management System

As of October 28, 2020, HRMS is the historical source of information of UBC faculty, staff, and student employees.

FMS: Financial Management System

As of October 28, 2020, FMS is the historical source of information of the university’s financial system for general ledger, accounts payable and financial reporting.

SERA: System of Enterprise Reporting and Analytics

UBC’s standard analytical reporting tool that provides a secure, convenient and compliant ability to access enterprise UBC data and is available for use across the university.

VPN: Virtual Private Network

A Virtual Private Network (VPN) connection uses encryption to protect data and prevent others from listening-in on the data that is transferred between your computer and the campus network.

CWL: Campus Wide Login

The Campus Wide Login (CWL) system provides access to many of the University’s online systems, such as the Student Service Centre, Connect, Blackboard Vista, and the Management Systems Portal (MSP).

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