UBC’s EFAP provider Morneau Shepell is changing its name to LifeWorks

Lifeworks logo

On July 1, 2021, our Employee and Family Assistance Program (EFAP) provider, Morneau Shepell, will be changing its name and rebranding to LifeWorks.

UBC’s EFAP gives you access to unique, short-term solution-focused confidential counselling services, work-life services, and clinically-developed resources to help you and your family with a wide range of issues. You will still have access to these services, but now it will be under the LifeWorks banner instead of Morneau Shepell.

This change to LifeWorks is not just a new name, logo, and colour scheme; faculty and staff at UBC will be getting access to more services.

What’s new?

LifeWorks not only focuses on being a support for those in crisis and in need of short-term counselling, but it also caters to individuals who are seeking more information and for those looking for support before the situation gets worse.

Here are some of the interesting resources we wanted to highlight on the new EFAP platform:

  1. There are many more self-service options, including online total wellbeing assessments, questionnaires, and a chat function to help you find the resources you need
  2. Lots of articles, podcasts, and other resources to help you make improvements across a range of topics, like health, life, money, work, and family
  3. And there is a new mobile app for Android and iOS devices so you can access all the EFAP services on the go.
Lifeworks health score

Getting access to LifeWorks:

First, the phone number to access EFAP services is the same: 1-866-424-0770.

To access the enhanced wellbeing offering through the LifeWorks wellbeing platform, all you need is your Campus-Wide Login (CWL) and this URL: ubc.lifeworks.com.

Eligible faculty and staff can access LifeWorks by following this process:

  1. Go to the UBC LifeWorks login page: ubc.lifeworks.com/
  2. Log in with the Company Code: ubc
  3. You will then be redirected to a CWL page. Enter your login name, password, and multi-factor authentication as you normally would
  4. You will now be on the LifeWorks home page and you can start exploring all the new resources, tools, and content.

If you are keen to access our EFAP on the go, you can also download the LifeWorks app for Android and iOS and follow steps 2-4 above to log in.

IMPORTANT: even though faculty and staff are accessing the EFAP services using the CWL, the information and your activity on the platform is completely confidential — your LifeWorks data is not connected with your UBC profile. The CWL login for LifeWorks was chosen to simplify your access to these important wellbeing resources using a single sign-on.

Here are some helpful points to know about LifeWorks and UBC’s EFAP:

  • EFAP is 100% covered by UBC since January 2021 and despite the new services and other changes, there will be no additional costs.
  • You can still access EFAP information through workhealthlife.com.
  • When you connect with a counsellor via LifeWorks you will be speaking to someone who has a minimum of Master’s Degree in a related field and is licensed with at least five years of EFAP-specific experience.
  • In the event you need additional support or different types of support to those offered by the EFAP, faculty and staff enrolled in UBC’s extended health benefits are 100% covered, based on reasonable and customary costs, up to a maximum of $2,500 per year per person to access registered/licensed clinical psychologists, or registered/licensed social workers, or registered clinical counsellors.

Keep an eye out on our next edition of Benefits FYI for further updates! If you have any questions about EFAP, please contact efap.info@ubc.ca.


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