Contact Benefits


For questions related to the status and processing of your benefits enrolment forms (including change forms), continuation of your benefits during a leave of absence, enrolling or re-enrolling in UBC group benefits, adding or removing dependents and Tuition Waiver applications, please visit the Integrated Service Centre


For questions about your UBC benefits, including eligibility, what’s covered, how to make claims and the Retirement and Survivor Benefits Program.

Both Campuses

  • Florence Lum, Benefits Associate: or 604 822-8988 for active UBC benefits
  • Rohini Grover, Retirement & Survivor Benefits Administrator: or 604-822-4580 for the Retirement and Survivor Benefits Program

Provider contacts

Due to privacy, the UBC Benefits Team may ask that you speak directly to the organization that provides a specific benefit.

Sun Life

For specific questions about your Extended Health, Dental, Long-Term Disability or Retirement & Survivor benefit plans, such as the status of your claim, questions about reimbursement and setting up access to If you are leaving UBC, Sun Life can answer questions about converting your life insurance to an individual policy.

1-800-661-7334 or 1-800-361-6212 or

You will need to provide Sun Life with your Group Number.

Extended Health and Dental

Group Number is 025205

Member ID: your 7-digit UBC employee ID number

Long-Term Disability

Group Number is 100328 (if you are staff) and 100768 (if you are faculty)

Member ID: your 7-digit UBC employee ID number

Life Insurance

For life insurance conversions, contact Sun Life directly at 1-877-893-9893.

Retirement & Survivor Benefits

Group Number is 020605

Member ID: your 7-digit UBC employee ID number

Allianz Global Assistance (Sun Life’s Travel Benefits provider)

For specific questions about your travel benefits coverage. Allianz Global Assistance is your first point of contact if you are experiencing a medical emergency outside British Columbia.

In the USA and Canada, call: 1-800-511-4610
In Mexico, call: 001-800-368-7878
Elsewhere, call: * 202-296-7493 (call collect if available)
Fax: * 202-331-1528
Send a message:
*Add the long distance code to contact the USA.

LifeWorks (formerly Morneau Shepell)

For questions about the Employee & Family Assistance Program call
1-800-387-4765 or visit



The benefits information on this website is provided as a descriptive summary only. While the University has endeavored to accurately reflect its benefit programs, policies and plans, the information on this website does not create any contractual or other rights between the University and its faculty and staff members. To the extent that there are any conflicts or discrepancies between the benefits information on this website and the benefit plan documents (including group insurance contracts and benefit booklets) or any applicable collective agreement, employment agreement, or UBC policy, the benefit plan documents and collective agreement, employment agreement, or UBC policy will govern in all cases.

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