Employee & Family Assistance Program

The Employee and Family Assistance Program (EFAP) is a confidential and voluntary counselling support service that provides you and your family with the help you need to resolve a wide range of personal, work, health or life issues.


Expert information and immediate support resources are available in-person and by phone, video, web or mobile app. EFAP provides both short-term clinical counselling and work-life consultations to all eligible UBC employees and their dependent family members, at no cost to users other than the cost of your monthly premiums. EFAP is also available to UBC retirees and eligible surviving family of UBC employees who enrol in this program through the Retirement & Survivor Benefits Program.

UBC’s EFAP service provider is Morneau Shepell. Visit them at workhealthlife.com.

Professional counselling services

Morneau Shepell’s Care Access Centre is available 24 hours, seven days a week, at 1-800-387-4765. After phoning the toll-free confidential Morneau Shepell Care Access Centre, you will be connected to an Intake Counsellor who will collect information about the issue(s) you are facing and schedule services based on any requirements you may have (for example, if you would like an in-person appointment with a female counsellor in Burnaby on a weekend). Counsellors can help with a range of issues, including relationship challenges, stress, depression, anxiety, addiction, family issues, grief and more. Services are confidential and available in multiple languages and formats.

Learn more about counselling services.

Emergency counselling services

If you are experiencing an emergency or crisis and require immediate counselling services, call 1-800-387-4765 and select the emergency option to speak to a crisis counsellor. If you want to arrange an in-person counselling session during this call, an appointment will be guaranteed within 24 hours.

Additional support services

You can access many other WorkLife support services through EFAP. These include financial and legal support, career counselling, nutrition support and wellness counselling. Morneau Shepell’s workhealthlife.com website includes many additional resources, including self-directed online programs and a collection of articles. Visit workhealthlife.com for more information.


All EFAP services are confidential, within the limits of the law. This means that no one will ever know that you have used the program unless you choose to tell them. UBC is not informed of the identity of those using any of the EFAP services, including online services.

Morneau Shepell is required, by law, to contact law enforcement if they believe there is imminent danger to a child or to yourself, or if you are going to harm others.

Read more about Morneau Shepell’s privacy policy.

About Morneau Shepell

UBC’s EFAP is provided by Morneau Shepell, the largest provider of EFAP services in Canada and a leading provider of workplace learning and development solutions.

Morneau Shepell has locations across British Columbia and has a counselling network of over 300 to service both UBC campuses. All Morneau Shepell counsellors have master’s-level training and five to 10 years of EFAP-specific training.

The Morneau Shepell Care Access Centre is open 24/7/365, with counselling services available in multiple languages and in six different formats. In-person counselling is available in English, French, Mandarin, Cantonese, Punjabi, Hindi, Farsi, Spanish, Italian, German and Russian. Telephone counselling is available in over 180 languages through advanced translation services technology provided by Language Line (click here for a list of languages supported) and hearing impaired clients can be served through Telephone Devices for the Deaf (TTY).


The benefits information on this website is provided as a descriptive summary only. While the University has endeavored to accurately reflect its benefit programs, policies and plans, the information on this website does not create any contractual or other rights between the University and its faculty and staff members. To the extent that there are any conflicts or discrepancies between the benefits information on this website and the benefit plan documents (including group insurance contracts and benefit booklets) or any applicable collective agreement, employment agreement, or UBC policy, the benefit plan documents and collective agreement, employment agreement, or UBC policy will govern in all cases.

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