The Employee and Family Assistance Program (EFAP) is a confidential and voluntary counselling support service that provides you and your family with the help you need to resolve a wide range of personal, work, health or life issues.
Access the GreenShield+ platform
Sign-up to GreenShield+ signin
To access the integrated health services and wellbeing offerings through GreenShield Health, eligible faculty and staff will need to login to the GreenShield+ platform.
- Go to app.greenshieldplus.ca/en/sign-up
- Select “Through an Employer or Organization”
- If your family member is signing up, they will select “Through a family member”, and then provide their email. They will then follow the same steps below.
- Select “I have an Organization Code”
- You will then need to enter and verify the email address you will use to access the platform
- Our Organization Code is: UBC
- Follow the steps to register. You will need your UBC Employee ID
If you need more assistance signing in GreenShield has more instructions on their Help Centre.
If you have questions about our new EFAP provider, please send them to efap.info@ubc.ca.
GreenShield+ App
If you want to access our EFAP on the go, you can also download the GreenShield+ app for Apple and Android.
Other integrated health services
In addition to counselling support through EFAP, the GreenShield+ (GS+) platform offers several health services to help you find the right level of care for your health journey. Whether you are trying to nurture your wellbeing, navigate a life-changing event, or you are reacting to a crisis you will be able to explore resources and support through our EFAP and GS+ platform.
EFAP access for dependents
Did you know that eligible dependents can also access the EFAP? Your eligible dependents will have access to the same services as UBC faculty and staff.
Who are my eligible dependents who access our EFAP?
Your eligible dependents are:
- Spouse, Common-law spouse or Partner;
- Children aged 18 or under, or age 24 and under in full-time attendance at an educational institution;
- Disabled children of any age;
- Parents who are financially dependent and are living with the eligible employee.
How do eligible dependents sign up?
- Select “Through a family member”, then provide their own email
- Select “I have an Organization Code”
- Our Organization Code is: UBC
Are there any restrictions for dependents?
Your eligible dependents will have access to the same services as UBC faculty and staff. This includes access to the GreenShield+ digital platform and the ability to call 1-866-424-0770 to get assistance.