Choosing the right counsellor is essential for effective mental health support. With GreenShield Health, you will be matched to a counsellor based on your specific needs and preferences across more than 50 search criteria, including culture, language, religions, and specialty areas like LGBTQ2S+ issues or Indigenous health professionals (available to self-identifying Indigenous faculty and staff).
You can access these and many other services through the GreenShield+ (GS+) platform or by phone at 1-866-424-0770, where a personalized matching service ensures you receive the right level of care.
Getting started
You and your eligible dependents can contact GreenShield by phone at 1-866-424-0770 or by booking a counsellor through the GreenShield+ online platform.
To match you with the most effective and suited counsellor, GreenShield gathers information related to your specific issues and preferences to produce a short list of best-matched counsellors for you to choose from. You will select amongst 50 different criteria so that you can be best matched to a counsellor.
Other preferences
You can also provide feedback concerning your current mental and physical states, how you are currently coping with your professional and personal life and the types of symptoms you might be struggling with (e.g., anxiety, depression, trauma, excessive substance use, etc.).
Last, you will be able to indicate your language preference(s) when completing the self-assessment. GreenShield will then produce a short list of the best-matched counsellors and the employee can choose.
The 15-minute introduction session
Your 15-minute initial consultation with your counsellor is for you and your counsellor to make sure that you are a good fit for each other. Listen to your counsellor as they explain their approach and how they would work with you. If you feel like your counsellor is the right person to help you on your journey you can book a follow-up appointment with them. If you feel like your counsellor wasn't the right match for you, then you can do the matching steps again and book another free initial consultation with a new counsellor. Free consultations are not available for couples counselling sessions.
Support formats
GreenShield's professional EFAP counselling services are available in four different formats
Note: Dependents younger than 16 will need to call GreenShield Health at 1-866-424-0770 to connect with counselling services and will require parental consent.
