You may want to make the following changes to your enrolment in the Retirement & Survivor Benefits Program:
- update your personal information (such as telephone or address changes)
- change your bank account information
- add or remove a dependent
- change your benefits coverage
Updating personal information
Please inform the Retirement Benefits Administrator of your changes by telephone, email, fax or mail. We will make the change and send you a confirmation letter for your records for all of the above except for your personal information and bank account details.
Changing banking information
You must provide up-to-date banking information for the pre-authorized withdrawal of your monthly premiums and the depositing of reimbursements for coverage. If your bank account information changes, you must provide us with a:
- void or sample cheque showing the new account information or
- letter from your bank with the new bank account details, including bank number, transit number and your account number.
Changing a dependent or your benefits coverage
Send an email, letter or fax to the Retirement Benefits Administrator to add or remove a dependent or to modify your benefits coverage. We will make the change and send you a confirmation letter for your records for all of the above except your personal information and bank account details.
In the event of the death of the primary registrant, as the surviving dependent, please contact the Retirement Benefits Administrator to discuss the continuation of your benefits coverage and make any needed changes to your enrolment.
We must receive any change requests for banking information or benefits coverage by the 15th of the month to be effective on the first of the following month. For example, if you want a change to be effective April 1, you must inform us of your request by March 15. Otherwise your change will not start until May 1.
Send all change requests to:
600 – 6190 Agronomy Road