In this issue (July 2020)

Welcome to the summer edition of Viewpoints, where we feature the following information for RSB plan members:

• Unfolding the power of virtual healthcare
• Virtual mental health resources for seniors
• Employee and Family Assistance Program (EFAP) supporting retirees
• Workday: automation of RSB processes
• New RSB Program administrator

Consider registering for an account through mySunLife.ca and my Sun Life mobile app. These online tools are a great way to manage your RSB plan, view your claims history and coverage details, and access exclusive perks through Sun Life’s Marketplace and Lumino Health.

Claims Requiring Pre-approvals

Prior Authorization Program (Extended health plan)

For medical services and equipment in excess of $5,000, a pre-authorization is required. Please refer to page 17 of the Policy Booklet (2020 edition). Prior authorization requires that coverage for certain drug therapies be pre-approved based on certain criteria. For full details, refer to page 13-14 of the Policy Booklet (2020 edition). You can also read about prior authorization on our website:
• Go to hr.ubc.ca/rsb
• Scroll to find the header, “About RSB”
• Click on “Extended Health”
• Scroll to find “Reimbursement level for eligible expenses”
• Click on “Prior Authorization Program”

Predetermination (Dental)

Before you receive treatment for any dental procedure(s) that costs more than $500, we recommend that you receive a predetermination from Sun Life. For full details, refer to page 32 of the Policy Booklet (2020 edition). You can also access this information on our website:
• Go to hr.ubc.ca/rsb
• Scroll to find the header “About RSB”
• Click on “Dental”
• Scroll to find “Dental care predetermination (over $500)”

How to submit Extended Health or Dental claim online

1. Login to mysunlife.ca or Sun Life mobile app using your Access ID. If you don’t have an Access ID, click on “Register now” at mysunlife.ca or contact Sun Life at 1-800-361-6212 to sign up.
2. Select “my claims”.
3. Select the particular e-claim you wish to submit (for example, prescribed drug e-claim, paramedical e-claim, dental e-claim, etc.).
4. Complete the information requested and submit it online.

New HR information system coming in November 2020

In November 2020, UBC’s HR information system will transition to our new system, Workday. For further information visit irp.ubc.ca. The system change will create administrative changes that may affect some RSB plan members. In the next few months, we will be communicating directly with the RSB plan members that will be impacted by this. If you have any questions or concerns, please contact Rohini Grover at 604-822-4580 or rohini.grover@ubc.ca.