UPDATE: Sun Life is transitioning to a new Pharmacy Benefits Manager

UPDATE: Sun Life has completed the tranistion to Express Scripts. Faculty and staff will not have to make any changes. We have updated the information below. This includes helpful context for the change and instructions to download a new drug card, if needed. 

Sun Life has transitioned its Pharmacy Benefits Manager (PBM), which is responsible for processing and paying prescription drug claims under your Extended Health Benefits plan, from Telus Health to Express Scripts Canada (ESC). This change is directly related to Sun Life’s administrative processing of prescription drug claims, not a change by the University of British Columbia.  

Sun Life has shared more information with plan members who have provided an email address directly and in the www.mysunlife.ca online portal.

What is changing for UBC extended health plan members?  

There’s no change to your extended health benefits plan. The contract number remains as #025205 and your member number remains the same as your UBC employee ID number.  

This transition should have no impact on your experience at the pharmacy; it’s a change managed in the pharmacy’s system. Sun Life is working directly with the pharmacies and the update will happen automatically in the pharmacist’s system.  

To print (or take a photo of) your updated pay direct drug card, you can go to mysunlife.ca now that the transition to ESC is complete.

On mysunlife.ca your pay-direct drug card is called your coverage card. Here’s how to find it:  

• After you sign in, go to “Coverage Information”  
• Under “Resources”, select Print my coverage card(s) or simply take a photo with your mobile phone.  

If you change pharmacies, you need to bring your pay-direct drug card information with you.  

You can get your updated pay-direct drug card on the my Sun Life Mobile app as well. To view your pay-direct drug card, follow these simple steps:   

• Download and sign in to my Sun Life Mobile app   
• Under the “Benefits” menu select coverage card, and then “Drug card”  

Please note that this change will affect all dependents associated with your plan. Your dependents’ details will not change, but they may wish to download a new card. Please notify your dependents accordingly.   

If you experience any issues at the pharmacy, you can tell them that your new Pharmacy Benefits Manager is Express Scripts Canada and show them your updated pay-direct drug card information. They will know what this means and update your profile in the pharmacy system. 

Need assistance?  

You can contact Sun Life’s Client Care Centre at 1-800-361-6212. They’re available Monday through Friday, from 8 a.m. to 8 p.m. ET to assist with your UBC extended health and dental questions, including any questions you might have about the changes to pay-direct drug cards.