View details for your extended health and dental benefit plans from Sun Life.
In these booklets you will find information about eligibility, definitions for dependents, and everything you need to know about the extended health and dental benefits available to your employee group.
Employee group extended health and dental benefit booklet from Sun Life
If you are enrolled in UBC’s extended health benefits plan, UBC’s Surrogacy and Adoption Benefits will reimburse you and your eligible spouse for expenses incurred on behalf of your surrogate and costs related to the adoption process.
For complete details, please refer to your Sun Life booklet. If you would like to receive Surrogacy and Adoption benefits, you must meet the eligibility requirements and be enrolled in UBC’s Extended Health Plan.
There is no cost to you, as UBC pays the cost associated with this plan if you are enrolled in UBC’s Extended Health Benefits plan. (Sessional Lecturers working less than 50% FTE or in an appointment of four months or less pay half of the monthly premiums for Extended Health Plan benefits.)
What costs are covered?
Supplemental Surrogacy Expenses
You will be reimbursed for 100% of the costs you and/or your eligible spouse paid on behalf of your surrogate for the surrogacy non-medical expenses noted in the following section up to a lifetime maximum of $2,000 per family.
THE PLAN COVERS SERVICES THAT INCLUDE:
obtaining medical or other records,
midwife/doula/lactation consultant,
child care (for surrogate’s children)
pet care for surrogate’s pet
vitamins, minerals and herbal supplements,
fitness services limited to pre-natal specific classes,
nutrition counselling services (excludes the cost of food),
legal services, and
educational courses and materials related to surrogacy.
Expenses reimbursed for surrogacy are considered a taxable benefit (subject to Canada Pension Plan and Income tax deductions) and will be included on your paycheck and on your annual T4.
How do I make a claim?
After you’ve paid an expense, submit your receipts, along with a completed Supplemental Surrogacy claim form to Sun Life (all forms can be found on Benefits forms). The receipt must show you paid for the expense(s), and list the surrogate as the patient. The Supplemental Surrogacy Benefit contract number is 150520.
Your claims can be submitted via the following options:
Digitally using the my Sun Life mobile app or members website. To submit digitally, follow these steps:
my Sun Life Mobile App:
On the mobile app, tap Documents at the bottom of the app (next to “Notifications”).
After selecting “Benefits” please select “Medical or dental plans”
Select “Client Care Centre requests”
Select “Medical/dental” then “Medical”
Enter FBPSURROGACY when asked for document or claim number
Add photos of the completed surrogacy enrolment form and submit
Enter FBPSURROGACY when asked for document or claim number
Upload the completed surrogacy enrolment form and “Submit”
You can also submit by regular mail to the claims office noted on the claim form.
For more information
The outline above is a descriptive summary of the plan and is not a contract. All terms and conditions are governed by Contract Number 150520 with Sun Life Assurance Company of Canada. In the event of a discrepancy, benefits will be paid according to the official document and applicable legislation.
For complete details about your Surrogacy Benefit, refer to the Sun Life benefits booklet for your employee group.
You will be reimbursed for 100% of the costs you and/or your eligible spouse paid for expenses related to the adoption process and noted in the following section up to a lifetime maximum of $50,000 per family.
THE PLAN COVERS SERVICES THAT INCLUDE:
transportation and accommodation expenses for adopting parent and/or child if travel is required for the adoption process,
educational courses and materials related to adoption,
criminal record check,
post-placement visits,
registration fees from local, provincial or national government agencies
legal fees (inside or outside Canada),
home study fees,
an adoption agency or consulting fees from an established commercial organization or agency with a valid business license that provides adoption services (within or outside Canada), and
document translation fees.
Expenses reimbursed for adoption are considered a taxable benefit (subject to Canada Pension Plan and Income tax deductions) and will be included on your paycheck and annual T4.
How do I make a claim?
After you’ve paid an expense, submit your receipts, along with a completed Adoption Benefit claim form to Sun Life (all forms can be found on Benefits forms). The Adoption Benefit contract number is 150520.
Your claims can be submitted digitally using the my Sun Life mobile app or members website. To submit digitally, follow these steps:
my Sun Life Mobile App:
On the mobile app, tap Documents at the bottom of the app (next to “Notifications”).
After selecting “Benefits” please select “Medical or dental plans”
Select “Client Care Centre requests”
Select “Medical/dental” then “Medical”
Enter FBPADOPTION when asked for document or claim number
Add photos of the completed surrogacy enrolment form and submit
Enter FBPADOPTION when asked for document or claim number
Upload the completed surrogacy enrolment form and “Submit”
You can also submit by regular mail to the claims office noted on the claim form.
For more information
The outline above is a descriptive summary of the plan and is not a contract. All terms and conditions are governed by Contract Number 150520 with Sun Life Assurance Company of Canada. In the event of a discrepancy, benefits will be paid according to the official document and applicable legislation.
For complete details about your Adoption Benefit, refer to the Sun Life benefits booklet for your employee group.
Treatment for fertility
Procedures for the treatment of fertility and fertility drugs for you and your eligible spouse are covered under UBC’s Extended Health Benefits Plan.
From February 1, 2024, The Lifetime maximum for fertility treatment procedures and services is increasing up to a lifetime maximum of $50,000 per family.
For quicker processing and payment, consider submitting your UBC Dental or UBC Extended Health claims online. You can also register to have your reimbursement deposited directly into your bank account.
Log into to the Sun Life Member website, mysunlife.ca to submit your claim online, or visit the Claims page for instructions.
Extended Health and Dental claims forms can also be downloaded from mysunlife.ca, using your access ID and password.
Download Dental and Extended health claim forms
Dental Claim Form: Staff, with the exception of Management & Professional, IUOE 115, CUPE 2950, CUPE 116, BCGEU Vancouver (Child Care), and BCGEU Okanagan employees
Combined Dental + HSA Claim Form: Faculty, Management & Professional, IUOE 115, CUPE 2950, CUPE 116, BCGEU Vancouver (Child Care) and BCGEU Okanagan, employees only
Extended Health Claim Form: Staff, with the exception of Management & Professional, IUOE 115, CUPE 2950, CUPE 116, BCGEU Vancouver (Child Care), and BCGEU Okanagan employees. Non-UBC Management & Professional Staff (Paymaster employers) should use this claim form.
Out-Of-Country Emergency Medical Expense Claim Form (all employees): use this form to claim for expenses related to an out-of-country medical emergency (for non-emergency expenses, use the Extended Health or Dental Claim Form above)
Download Surrogacy and Adoption forms
Adoption Benefit Claim Form (Contract #150520) to claim for expenses related to the adoption process.
If you are having trouble viewing the Surrogacy and Adoption Sun Life forms, please note that you may need to download and view the PDF in the desktop application (Right click + Save link as). We are also aware that there are issues with some browsers — like Google Chrome — please consider opening the links in a different browser.
Out-Of-Country Emergency Medical Expense Claim Form: use this form to claim for expenses related to an out-of-country medical emergency (for non-emergency expenses, use the Extended Health Claim Form above)
Need help?
If you have questions or need assistance completing a form, please contact UBC Benefits.
This section describes how to submit a claim and be reimbursed for expenses associated with your UBC Extended Health and UBC Dental benefits plan.
These benefits are administered by Sun Life and your benefit numbers are in the blue box to your right. Be sure to inform your dental office of these details; you’ll also need this information when making claims and calling Sun Life.
You are generally required to pay for the healthcare costs covered by these plans when you receive treatment or service. You will then submit a claim for these expenses and be reimbursed by Sun Life. However, in some cases, as described under Pay Direct options, you do not need to pay all or the full cost of the prescription drug or service.
Pay direct options
There are some cases where your pharmacist or healthcare provider will bill Sun Life directly. These include:
prescription drug claims (when you use your Sun Life pay-direct drug card);
most dental services, as your dentist can often submit the claim directly; and
claims for vision care and other healthcare services if your provider is registered with Express Scripts Canada, in which case your healthcare provider will submit the claim on your behalf.
Use your Sun Life pay-direct card for prescription drugs
When you purchase prescription drugs from a pharmacy, use your Sun Life pay-direct drug card and the pharmacy will charge you only for the amounts not covered by your Extended Health plan. When you pay this way, you do not need to submit a claim to Sun Life for reimbursement.
The Sun Life pay-direct drug card is issued under the employee name only. The name of your dependents will not appear on the card, however, they can use your card if you have enrolled them as your dependent.
Please note that non-oral contraceptive devices cannot be purchased using the Sun Life pay-direct drug card. You will need to pay for these devices and then submit a claim to Sun Life.
If you do not have your Sun Life pay-direct card with you, have recently enrolled for benefits and have not yet received your card from Sun Life, or are making a claim for a non-oral contraceptive device, pay the full price for your prescription. You can then submit your claim to Sun Life.
If you are prescribed a drug that can be covered under the provincial special authority drug program, Sun Life may require you to complete and send them the Provincial Drug Integration Form to be eligible for reimbursement under the Extended Health Plan. This ensures prescribed drugs are properly coordinated with the provincial drug programs. The completed form can be submitted to Sun Life through your online Sun Life account, the Sun Life mobile app or by mail.
Have your dentist or healthcare provider to submit the claim on your behalf
In some cases, your healthcare provider can submit the claim on your behalf. This includes claims for dental services, as well as for vision care and paramedical services if your provider is registered with Express Scripts Canada.
If your dentist or healthcare provider submits the claim on your behalf directly to Sun Life, you will be reimbursed as follows, depending on your dentist or healthcare provider:
You pay your dentist or health-care provider the full amount of the service and Sun Life will reimburse you for the amount covered by the Extended Health and/or Dental plan.
You pay your dentist/provider the amount not covered by the Extended Health and/or Dental plan and Sun Life will reimburse the dentist/provider for the balance.
Dental claims for dependents
Each time your dependents receive dental care, you (as the plan member) must authorize the claims by printing a copy of the Dental Claim form, and giving the form to the dentist. Or
If you forget your form, your dentist can mail you a Standard Dental Form for your signature, but this may result in delays in getting reimbursed for your dental claim.
Predetermination for dental care services over $500 and all orthodontic treatment
If a dental procedure costs more than $500 or if you are planning any kind of orthodontic work, you must receive a predetermination from Sun Life before this work is done. Read more about what’s required in the Dental Benefits page.
To receive predetermination for this work, ask your dentist to complete the Dental Claim form, detailing the dental procedure(s) or orthodontic treatment plan, and then have him or her to send this form to Sun Life for you.
Submitting a claim
If your pharmacy or health-care provider (pharmacist, dentist or other providers who are registered with Express Scripts Canada) have not submitted the claim on your behalf, you can submit a claim by:
completing a claim online through mysunlife.ca or the Sun Life mobile app (only certain claims may be submitted over the website or mobile app), or
Submitting an Extended Health or Dental claim online
When you submit a claim online rather than by mail, you will be reimbursed faster. The table below shows the types of claims that can be submitted through mysunlife.ca or the Sun Life mobile app.
The Sun Life mobile app includes a photo submission feature for uploading receipts and doctor’s referrals if required. This is why more claims can be submitted over the app compared to mysunlife.ca.
Nurse Ambulance Diabetic Supplies Medical Equipment and Supplies Hearing Aid and Supplies Hospitalization Laboratory/Diagnostic Services Custom-made Orthopaedic Shoes Prosthesis
Y Y Y Y Y Y Y Y
Y Y Y Y Y Y Y Y Y
Dental**
Y
Y
** With the exception of claims for bridges, crowns, dentures, dental accidents and all dental work that requires predetermination.
You do not have to send in your receipts, but you must keep all receipts on file in case of an audit. Sun Life audits one in eight online claims and audits all online claims over $700.
For some procedures, such as when original receipts are required, you will need to submit a paper claim.
To submit a claim online:
Sign in to mysunlife.ca using your Access ID and password. If you don’t have an Access ID, contact Sun Life at 1-800-361-6212 to sign up.
Choose "Submit a Claim"
Choose the appropriate claim type (e.g., paramedical, vision) and follow the steps to submit your claim.
Submitting an Extended Health or Dental claim by mail
Download an Extended Health or Dental Claims form by visiting the Forms page.
Complete the form online by typing directly into the highlighted fields and printing the forms, OR by printing a hard copy of the form and filling it out by hand.
Sign your claim form and attach your original receipts.
Mail your completed claim form and receipts to the address indicated on the form.
Guidelines for submitting claims for other services
Custom-made orthopedic shoes and custom-made orthotics
You must submit a detailed lab invoice from the manufacturer of the custom-made shoes and/or orthotics to the provider of the service (i.e. the person dispensing the shoes or orthotics to you).
This invoice should include an itemized breakdown of the raw materials used, their cost and any other associated costs incurred to manufacture the custom-made shoes or orthotics.
Medical services and equipment (over $5,000)
Before purchasing any medical services and equipment over $5,000, send an Extended Health Claim form to Sun Life, detailing the service or equipment you plan to purchase. Sun Life will then send you a Claim Statement that will explain what part of the cost will be covered by the Sun Life plan and how much of the cost you will have to pay.
Submitting claims for Fertility Services
Before submitting a claim for fertility services, you must complete the Extended Health Benefits form. For fertility drugs, you and your dependent can also use your Sun Life drug card. Include receipts for the services you are claiming. Make sure your receipts contain all of the information in the following checklist:
Required items:
Clinic or service provider details
Clinic/service provider name
Address
Phone number
Date(s) of service/treatment or invoice date
Name of patient (surrogate)
Service/treatment details
Service or treatment name
Cost
For services that include multiple components (bundled as one expense) – Receipts must list each component of the service and its cost. For example, for a fresh donor egg cycle expense of $20,000, the component might include: IVF cycle: $8,525, ICSI: $4,245, Embryo freezing: $800, Patient fertility medications: $6,430
For patient fertility medications that include multiple prescriptions (bundled as one expense) – Receipts must include the drug identification number (DIN) for each prescription. For example, for a patient fertility medication claim of $6,430, the DINs might include: DIN 0098734: $1,500, DIN 89783423: $2,930, DIN 23233349: $2,000.
For lab expenses related to fertility treatment – receipts should confirm that the service relates to fertility. An example of lab expenses is genetic testing for reproductive materials.
Payment details
Date paid
Name of person who paid for the service/treatment
Proof of payment
Submitting claims for out-of-province/country medical and dental care
Seeking emergency care outside of BC
Learn more about seeking medical or emergency care while you are travelling outside of BC and Canada.
If you require emergency medical care while outside of BC, you, or someone with you, must call Sun Life’s travel benefits provider, Global Excel Management, before receiving medical care. If necessary, Global Excel Management will guarantee or advance payment for your medical care.
In Canada and the US, you can reach Global Excel Management’s 24-hour operations centre toll-free at 1-800-511-4610. Elsewhere, make a collect call to 202-296-7493.
All invasive or investigative procedures (such as surgery, angiogram, and MRIs) must be pre-approved by Global Excel Management, except in extreme circumstances.
Submitting claims for emergency medical expenses
If you are submitting claims for services and supplies while in hospital or for outpatient and physician’s services incurred outside of BC or Canada AND as a result of a medical emergency, Global Excel Management will coordinate payment of your claim with the BC Medical Services Plan (MSP) (who is the first payor), the UBC plan (the second payor) and any other benefit plans you are covered by with Sun Life.
To ensure you are properly reimbursed, keep all receipts and always obtain a fully itemized bill for any hospital treatment.
In section 3, indicate your claim is for out-of-Canada expenses.
Attach original receipts and make a copy of the entire claim for your records.
Mail your claim form to the appropriate address indicated on the form.
Submitting claims for Gender-Affirming procedures
Before submitting a claim for gender-affirming procedures, you must complete the Gender Affirmation application form and receive prior approval from Sun Life.
Attach original receipts and make a copy of the entire claim for your records.
Mail your claim form to the appropriate address indicated on the form.
Submitting claims for dental expenses
If you have incurred out-of-pocket emergency and non-emergency dental expenses while travelling outside of BC or Canada, submit a dental care claim form to Sun Life when you return home.
If your claim was a result of a dental accident, complete the Emergency Medical Expense Claim form within 30 days of your return home. Attach original receipts and make a copy of the entire claim for your records and mail it to the appropriate address indicated on the form.
Coordinating benefit claims
If you are covered under another Extended Health and Dental benefit plan in addition to your coverage through the UBC plan (for example, through your spouse’s plan), you can submit expenses under both plans in order to maximize your reimbursement.
This is called coordinating your benefits and there are rules about the order in which claims are paid. Learn more about coordinating your benefit claims.
Getting reimbursed for Extended Health or Dental claims
There are two ways to be reimbursed for your extended health or dental expenses:
direct bank deposit or
mailed cheque
In most cases, direct deposit ensures that you receive your payment sooner than if a cheque is mailed to you through Canada Post. If you have not signed up for direct deposit, you will be reimbursed by cheque.
To sign up for direct deposit:
Login to mysunlife.ca using your Access ID and password. If you don’t have an Access ID, contact Sun Life at 1-800-361-6212 to sign up.
Click “Coverage information.”
In the right-hand navigation, select "Direct deposit and online claim statements"
Under “Review your banking information,” click “Update” and enter your updated banking information.
How long will it take to be reimbursed?
In general, you can expect the following processing times for payment once Sun Life receives your claim form:
Type of Claim
Processing Time
Extended Health paper claims
95% are processed within seven calendar days
Dental paper claims
95% are processed within seven calendar days
Dental e-claims
100% are processed within seven calendar days
Vision care e-claims
0 days. These claims are processed online and reimbursements are direct deposited within 24 to 48 hours.
Dental predeterminations
94% are processed within seven calendar days
Health Spending Account claims
The UBC Health Spending Account is a benefit for some employee groups that cover expenses not covered by UBC’s Extended Health and Dental plans. You are eligible for this benefit if you are a member of the CUPE 116, CUPE 2950, IUOE 115, Management & Professional, Faculty or BCGEU Vancouver (Child Care) employee groups.
The HSA is an annual credit that can be used to pay for a variety of expenses. Learn more about the Health Spending Account, what expenses are eligible and how to make claims.
Personal Spending Account claims: Effective Jan.1, 2024
The UBC Personal Spending Account (PSA) is a benefit for some employee groups that cover a broad range of expenses. You are eligible for this benefit if you are a member of the CUPE 2950 and Management & Professional employee groups.
Extended Health claims: Dec. 31st of the calendar year following the year in which you incur the expense
Dental claims: One year after the date in which you incur the expense
Health Spending Account/Personal Spending Account claims: 90 days from the end of the calendar year in which you incur the expense
If you are leaving or retiring from the University, different claim deadlines will apply. Refer to our Leaving UBC page for more details.
Need help?
If you have questions about filing your Extended Health or Dental claim, call Sun Life at 1-800-361-6212 or send a secure message via mysunlife.ca. For faster service, have your Access ID and password handy.
If you have general questions about your benefits, contact UBC Benefits.
Your UBC Extended Health Plan will reimburse you and your eligible dependents for some or all of the cost of many healthcare services that are not covered by BC’s Medical Services Plan.
For full details, take a look at the Extended Health and Dental Benefits Booklets for your employee group's plan. If you want to receive Extended Health Plan benefits, you need to meet the eligibility requirements and enrol in the plan. To be eligible to enrol in UBC’s Extended Health Plan, you must also be eligible for and enrolled in a Canadian public health plan (such as BC’s Medical Services Plan (MSP)) through another employer or with Health Insurance BC directly.
There is no cost to you, as UBC pays the monthly premiums associated with this plan. (Sessional Lecturers working less than 50% FTE or in an appointment of four months or less pay half of the monthly premiums for Extended Health Plan benefits.)
What is my deductible?
UBC Employee Group
Deductible
Academic Executive
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
Administrative Executive
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
BCGEU Vancouver (Child Care)
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
BCGEU Okanagan
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
CUPE 116
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
CUPE 2278 (English Language Instructors)
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
Executive Administrative
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
Faculty – Faculty, Librarians and Program Directors
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
Faculty – Sessional Faculty Members
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
Farm Workers
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
IUOE 115
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
Management & Professional
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
Non-Union Technicians and Research Assistants
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
Postdoctoral Fellows (Award Recipients and Employees)
Your deductible is $25 each benefit year (January 1 – December 31) for each person enrolled in your extended health plan, up to $25 per family
CUPE 2950
You pay a deductible for your prescription drugs that is equal to the dispensing fee charged by the pharmacy for each prescription or refill.
What is my reimbursement level and lifetime maximum?
You will be reimbursed based on the reasonable and customary charge for the item or service at the following levels, up to a lifetime maximum of $2,000,000 per person:
Prescription Drugs
UBC Employee Group
Reimbursement Level
Academic Executive
80%*
Administrative Executive
80%*
BCGEU Vancouver (Child Care)
80%*
CUPE 2278 (English Language Instructors)
80%*
Executive Administrative
80%*
Faculty – Faculty, Librarians and Program Directors
80%*
Faculty – Sessional Faculty Members
80%*
Farm Workers
80%*
IUOE 115
80%*
Management & Professional
80%*
Non-Union Technicians and Research Assistants
80%*
Postdoctoral Fellows (Award Recipients and Employees)
80%*
BCGEU Okanagan
CUPE 116
BC PharmaCare Formulary drugs: 85%*
Non-BC PharmaCare Formulary drugs: 70%*
CUPE 2950
After you pay the dispensing fee:
BC PharmaCare Formulary drugs: 85%*
Non-BC PharmaCare Formulary drugs: 70%*
Paramedical Services
Counselling services: 100%
All other paramedical services: 80%*
Vision Care: 100%
Medical Services & Equipment (including Fertility services): 80%*
Emergency Out-Of-Province Medical Care: 100%
In-Province Hospital: 80%*
* You will be reimbursed based on the above reimbursement levels for the eligible expenses of each person enrolled in your plan until that person has reached $1,000 in reimbursable expenses for prescription drugs, paramedical services, medical services and equipment, and in-province hospital costs combined. After this, you will then be reimbursed for 100% of that person’s eligible expenses for the remainder of the benefit year.
What are reasonable and customary charges?
Medical services providers and suppliers charge a range of fees for certain services, including paramedical services and eye exams.
Sun Life will determine “reasonable and customary” charges as the basis for reimbursing your paramedical, eye exam and other services which are also subject to the reimbursement level and maximum amounts specified under the Extended Health Plan. Sun Life outlines the reasonable and customary charges where applicable in each province on their mobile app and through the online Sun Life account (www.mysunlife.ca). For example, when searching for a paramedical practitioner, reasonable and customary charge limitations are indicated by a dollar ($) sign. One or two dollar signs indicates the practitioner is charging within the reasonable and customary charge limit. Three or more dollar signs means they are charging over the reasonable and customary rate and you will be responsible for the extra cost.
What extended health care costs are covered?
Prescription drugs
To ensure your prescription drug costs are covered, please confirm that you are registered with Fair PharmaCare. Learn more about Fair PharmaCare.
Depending on your UBC employee group, you will be reimbursed 70% to 85% of the costs of eligible prescription drugs that are prescribed by a physician or dentist and obtained from a pharmacist. Refer to the table above for the reimbursement level for your employee group.
You are also covered for both prescribed and over-the-counter smoking cessation drugs to a maximum of $300 per person per benefit year and vaccinations to a maximum of $300 per person per benefit year.
Sun Life will cover the cost of prescription drugs up to the cost of the lowest-priced generic equivalent, unless your doctor specifies in writing that no substitution for the prescribed drug may be made.
If you are prescribed a drug under the provincial specialty drug program, Sun Life may require you to complete and send them the Provincial Drug Integration Form to be eligible for reimbursement under the Extended Health Plan. The completed form can be submitted to Sun Life through your online Sun Life account (www.mysunlife.ca), the Sun Life mobile app or by mail.
What the plan does not cover
The plan does not cover all drugs or medicines, even when they are prescribed. Some examples of what is not covered include over-the-counter drugs, preventive drugs, the cost of giving injections, vitamins, natural health products, treatments for weight loss unless prior authorization is obtained, hair growth stimulants and erectile dysfunction drugs.
For more information on prescription drug coverage and what is excluded, please refer to your Sun Life Booklet.
FACET prior authorization drug program
Specialty drugs that are used to treat specific health conditions and/or cost more than $5,000 per person, per calendar year will require pre-approval (“Prior Authorization”). This means that if your physician prescribes such a specialty drug for you or your covered dependents, you and your physician must submit evidence that supports the need for the drug in order to obtain coverage for it under the extended health benefit plan.
To find out if prior authorization applies to you, please visit our FACET webpage.
Paramedical services
para You will be reimbursed for 80% or 100% of the reasonable and customary charge for the services of some paramedical practitioners. There is a maximum annual amount that you can be reimbursed for each type of service.
The practitioners covered under the plan are:
100% for licensed psychologists, social workers or registered clinical counsellors (up to a maximum of $3,000 for each person per benefit year and includes counselling services and psychological testing);
80% for licensed speech therapists, acupuncturists, chiropractors, naturopaths, homeopaths, podiatrist, chiropodists, osteopaths, dietitians, audiologists or occupational therapists up to a combined maximum of $500 (for CUPE 2950) or $600 (for all other UBC employee groups) for each person per benefit year; and
80% for licensed physiotherapists (no doctor referral required) or massage therapists (no doctor referral required), up to a combined maximum of $1,000 (effective January 1, 2024) for each person per benefit year.
Paramedical practitioner qualifications
The cost of paramedical services will only be covered if the paramedical practitioner meets specific qualifications/designations for their profession and they are licensed/registered with an appropriate regulatory body or society where the service is received (in Canada or the United States only).
For a complete list of the acceptable qualifications/designations and regulatory bodies and societies for all paramedical practitioners in British Columbia, please review the BC Practitioner Qualifications table.
What the plan does not cover
The plan does not cover the services of a religious or spiritual healer, kinotherapist, reflexologist, sexologist, sex therapist or shiatsu specialist.
For more information on paramedical coverage and what is excluded, please refer to the Sun Life Booklet.
Vision Care
You will be reimbursed for 100% of the cost of the reasonable and customary vision care expenses up to a maximum of $600 (for IUOE 115) or $400 (for all other UBC employee groups) in a 24-month period for:
contact lenses or eyeglasses prescribed by a licensed optometrist or ophthalmologist,
contact lenses prescribed for the treatment of severe corneal astigmatism, severe corneal scarring, keratoconus or aphakia,
prescription sunglasses, and
laser eye correction surgery, when performed by an ophthalmologist.
You can claim the maximum of $600 (for IUOE 115) or $400 (for all other UBC employee groups), less the amount of any benefit that has been paid to you during the previous 24 months.
Eye exams
Effective January 1, 2024, eye exams are covered separately from other vision care benefits, with a limit of $130 over a 24-month period. This is in addition to the vision care maximum and is available for both you and your covered dependents.
If you have been reimbursed for an eye exam within the past 24 months, the new eye exam maximum will be reduced by that amount. For example, if you received an eye exam in October 2024, costing $80, your eye exam maximum will now be $50. Your eye exam maximum would reset to $130 in October of 2026. The separate vision care maximum is not affected.
Please check the date of your next eligible eye exam and the amount available under your Sun Life account (the amount can found under Optometrist in the Medical Coverage section on the members portal) before incurring any eye exam costs.
What the plan does not cover
The plan does not cover the cost of magnifying glasses or safety glasses.
For more information on vision care coverage and what is excluded, please refer to the Sun Life booklet.
Medical services and equipment
You will be reimbursed for 80% of the reasonable and customary costs of a wide variety of medical services and equipment when ordered by a doctor, dentist or nurse practitioner (if applicable provincial law permits nurse practitioners to prescribe or order certain supplies or services).
The plan covers services that include:
private duty nursing care in-hospital or out-of-hospital if medically necessary,
transportation in a licensed ambulance or air ambulance,
custom-made orthopedic shoes (doctor’s or nurse practitioner's (if permitted by provincial law) referral required every 5 years for those with chronic foot conditions) up to a maximum of $400 per benefit year for adults (maximum is $200 per benefit year for dependent children under age 19),
custom-made orthotic inserts (doctor’s or nurse practitioner's (if permitted by provincial law) referral required every 5 years for those with chronic foot conditions) up to a maximum of $400 per benefit year for adults (maximum is $200 per benefit year for dependent children under age 19). Custom-made orthotics must be dispensed by a podiatrist, chiropodist, orthotist or chiropractor,
knee braces made of metal or rigid/semi-rigid plastic when prescribed by a doctor,
accidental dental services,
equipment recommended for therapeutic use, such as wheelchairs, hearing aids, insulin pumps, blood transfusions and dialysis machines,
equipment for speech difficulties such as bliss boards and communication aids up to a combined maximum of $300 per person per benefit year,
one pair of contact lenses or intraocular lenses following cataract surgery, if this is not covered by MSP. This is not counted towards your vision care maximum.
Continuous Glucose Monitor (CGM) receivers, transmitters or sensors, for those diagnosed with Type 1 or Type 2 diabetes requiring insulin use (doctor’s note confirming both the diagnosis and insulin use is required) up to a combined maximum of $4,000 per person per benefit year.
Hearing aids or hearing assisted devices and batteries (including replacements), prescribed by an ear, nose and throat specialist, up to a maximum of $2,000 per person over a period of five benefit years. Repairs are included in this maximum.
What the plan does not cover
The cost of some services and equipment is not covered under the plan, even when a doctor prescribes them. These include:
off-the-shelf non-custom-made orthopedic shoes and orthotic inserts,
knee braces used for athletic purposes,
experimental treatments,
personal comfort items,
services and supplies for cosmetic purposes, and
the services of a licensed practical nurse.
If your medical services or equipment cost more than $5,000, you must obtain pre-authorization for these expenses from Sun Life. You may also require a doctor’s referral, and maximum amounts may apply. For more information on coverage and exclusions, please refer to the Sun Life booklet.
Emergency out-of-province medical care
You will be reimbursed for 100% of the costs of out-of-province emergency doctor and hospital services required within 365 days of the date you leave BC. An emergency is an acute, unexpected condition, illness, disease or injury that requires immediate assistance.
Some of the emergency expenses covered in this category include:
a semi-private hospital room,
other hospital services provided outside of Canada,
out-patient services in a hospital, and
the services of a doctor.
If you or a dependent are hospitalized while travelling outside of BC, the cost of in-patient hospital services is covered for 90 days. This 90-day limit will be extended if transporting the patient back home would be a risk to their life.
In addition to emergency doctor and hospital services, emergency expenses for all other services or supplies eligible under this plan are also covered outside of BC (emergency and non-emergency basis) as if you had incurred the expense in BC. For example, emergency prescription drug expenses will be reimbursed as if you had made the drug purchase in BC.
You are also covered for other emergency travel assistance services through Medi-Passport, which is provided by Sun Life’s travel benefit provider, Global Excel Management. These services include:
referrals to physicians, pharmacists and medical facilities,
transportation home or to a different medical facility,
travel expenses if stranded by a medical emergency,
repatriation, and
assistance with lost luggage or documents.
What the plan does not cover
The plan does not cover the cost of emergency medical services:
obtained after 365 days have passed since you left BC;
for pre-existing conditions that require continuous or routine medical care while outside your home province (unless the condition was stable and controlled at the time of departure from Canada and your doctor has stated you are cleared to travel);
services that are not immediately required or that could reasonably be delayed until you return to BC, unless your medical condition reasonably prevents you from returning to BC before receiving the medical services;
services relating to an illness or injury that caused the emergency, after such emergency ends;
continuing services, arising directly or indirectly out of the original emergency or any recurrence of it, after the date that Sun Life or Global Excel Management, based on available medical evidence, determines that you can be returned to the province where you live and you refuse to return;
services that are required for the same illness or injury for which you received emergency services, including any complications arising out of that illness or injury, if you had unreasonably refused or neglected to receive the recommended medical services;
where the trip was taken to obtain medical services for an illness or injury, services related to that illness or injury, including any complications or any emergency arising directly or indirectly out of that illness or injury;
illness resulting from the hostile action of any armed forces (military or police), insurrection, riot, civil commotion or terrorist activity that you participated in;
any work for which you were compensated that was not done for the employer (UBC) as the provider of this plan; and
services for an illness or injury caused by your participation in a criminal offence.
If you are on an unpaid leave and older than 65
If you are on an unpaid leave of absence and over the age of 65, you and your dependents will be reimbursed for the cost of emergency doctor and hospital services and travel assistance services through Medi-Passport obtained within 60 days (and not 365 days) of the date you leave your home province. All other coverage is as described above.
For complete information on your benefits while travelling outside of BC and Canada, visit our Travel benefits section and refer to the Sun Life booklet.
Surrogacy medical expenses
You will be reimbursed for 80% of the costs you and/or your eligible spouse paid on behalf of your surrogate for the surrogacy medical expenses noted in the following section up to a lifetime maximum of $50,000 per family.
THE PLAN COVERS SERVICES THAT INCLUDE:
Physician and lab services:
Physician block fees and monitoring fees,
Medical imaging (including ultrasound/nuchal translucency ultrasound, Spindleview, embryo-scope, Matris test, non-invasive analysis of embryo culture media, Sonohysterogram), and
Fees for services related to donated reproductive materials from a Canadian fertility clinic or donor bank.
Diagnostic lab tests and screening of the gestational carrier (including prenatal screening, Endometrial Receptivity Analysis, FSH, AMH)
*Note: when submitting claims for diagnostic lab tests, please include the lab requisition form.
Includes PGT-A, PGT-SR, PGT-M, products of conception analysis, sperm chromatin assay.
Insemination and Fertilization:
Invitro maturation
Assisted hatching
Intra-cytoplasmic sperm injection (ICSI)
In-vitro fertilization (IVF) (including standard, natural, stimulated, antagonist, and reciprocal)
Intrauterine insemination (IUI)
Artificial insemination (AI)
Fertility Drugs:
Fertility drugs when prescribed to your surrogate by a doctor and obtained from a pharmacist.
The surrogate must be covered under a provincial medicare plan or federal government plan that provides similar benefits. All eligible medical expenses must be incurred in Canada.
WHAT THE PLAN DOES NOT COVER
The plan does not cover the cost of:
giving injections, when prescribed,
drugs and treatments and related services/supplies administered in a hospital on an in-patient or out-patient basis, or government-funded clinic/facility, even when prescribed,
any drugs that are taken by a surrogate who resides in Québec.
How do I make a claim?
After you’ve paid an expense, submit your receipts, along with a completed Fertility Services and Surrogacy Medical Claim Form to Sun Life (all forms can be found on Benefits forms). This form is also where you will provide your surrogate’s information. The receipt must show you paid for the expense(s), and list the surrogate as the patient.
Make sure your receipts contain all of the information in the following checklist:
Required items:
Clinic or service provider details
Clinic/service provider name
Address
Phone number
Date(s) of service/treatment or invoice date
Name of patient (surrogate)
Service/treatment details
Service or treatment name
Cost
For services that include multiple components (bundled as one expense) – Receipts must list each component of the service and its cost. For example, for a fresh donor egg cycle expense of $20,000, the component might include: IVF cycle: $8,525, ICSI: $4,245, Embryo freezing: $800, Patient fertility medications: $6,430
For patient fertility medications that include multiple prescriptions (bundled as one expense) – Receipts must include the drug identification number (DIN) for each prescription. For example, for a patient fertility medication claim of $6,430, the DINs might include: DIN 0098734: $1,500, DIN 89783423: $2,930, DIN 23233349: $2,000.
For lab expenses related to fertility treatment – receipts should confirm that the service relates to fertility. An example of lab expenses is genetic testing for reproductive materials.
Payment details
Date paid
Name of person who paid for the service/treatment
Proof of payment
Your claims can be submitted digitally using the my Sun Life mobile app or member's website. To submit digitally, follow these steps:
my Sun Life Mobile App:
On the mobile app, tap Documents at the bottom of the app (next to “Notifications”).
After selecting “Benefits” please select “Medical or dental plans”
Select “Client Care Centre requests”
Select “Medical/dental” then “Medical”
Enter FBPSURROGACY when asked for document or claim number
Add photos of the completed surrogacy enrolment form and submit
Enter FBPSURROGACY when asked for document or claim number
Upload the completed surrogacy enrolment form and “Submit”
You can also submit by regular mail to the claims office noted on the claim form.
For more information
The outline above is a descriptive summary of the plan and is not a contract. All terms and conditions are governed by Contract Number 25205 with Sun Life Assurance Company of Canada. In the event of a discrepancy, benefits will be paid according to the official document and applicable legislation.
For complete details about your Surrogacy Benefit, refer to the Sun Life benefits booklet for your employee group.
Fertility services
You will be reimbursed for 80% of the cost for the fertility treatment procedures and services noted in the following section, up to a lifetime maximum of $50,000 per family (from February 1, 2024). Drugs to treat infertility are covered under the prescription drug benefit and are not included in the lifetime maximum.
THE PLAN COVERS SERVICES THAT INCLUDE:
Physician and lab services
Physician block fees and monitoring fees
Medical imaging (including ultrasound/nuchal translucency ultrasound, Spindleview, embryo-scope, Matris test, non-invasive analysis of embryo culture media, Sonohystereogram)
Fees for services related to donated reproductive materials from a Canadian fertility clinic or donor bank.
Diagnostic lab tests and screening of the gestational carrier (including pre-natal screeening, Endometrial Receptivity Analysis, FSH, AMH)
*Note: when submitting claims for diagnostic lab tests, please include the lab requisition form.
Includes PGT-A, PGT-SR, PGT-M, products of conception analysis, sperm chromatin assay
Insemination and fertilization
Invitro maturation
Assisted hatching
Intra-cytoplasmic sperm injection (ICSI)
In-vitro fertilization (IVF) (including standard, natural, stimulated, antagonist, and reciprocal)
Intrauterine insemination (IUI)
Artificial insemination (AI)
In addition, donor expenses related to the fertility process are eligible if the donor is an eligible dependent of the extended health plan.
If your treatment services cost more than $5,000, you must obtain pre-authorization for the expenses from Sun Life.
How do I make a claim?
Please visit Claims for instructions on how to submit an extended health benefits claim. Under Making a Claim, there is a section on submitting claims for fertility services that contains important information you should review before submitting your claim.
In-province hospital
You will be reimbursed for 80% of the cost difference between a room on a general hospital ward (covered by MSP) and a semi-private or private hospital room. Care in a hospice is reimbursed at 80% ($40/day for a maximum of 60 days).
What the plan does not cover
The plan does not cover:
hospital outpatient fees and user fees,
care in a nursing home or rest home, and
care in an alcohol or drug abuse treatment centre, even if it is located in a hospital.
For more information on in-province hospital or hospice coverage and what is excluded, please refer to the Sun Life booklet.
Gender Affirmation Coverage
You will be reimbursed for 100% of the costs for the gender affirmation procedures noted in the following section up to a lifetime maximum of $50,000 per person, provided you meet the eligibility requirements set out below.
Eligibility Requirements / Application Form
You must be under the care of a doctor for gender affirming care and:
You must be at least 18 years old, and have attained the age of majority in your province of residence,
You must be diagnosed with gender dysphoria by a medical doctor,
Prior approval from UBC’s insurance provider is required. You and your doctor must complete the Gender affirmation application form, and submit it to Sun Life.
All procedures must be performed in Canada, and
Only expenses after your effective date for extended health coverage will be eligible for reimbursement.
THE PLAN COVERS SERVICES THAT INCLUDE:
Eligible procedures:
breast augmentation/augmentation mammoplasty,
thyroid chondroplasty,
laryngoplasty,
permanent hair removal (laser or electrolysis) for pre-surgical areas,
hysterectomy,
vaginectomy,
salpingo-oophorectomy,
chest contouring/chest masculinization, other than liposuction / lipofilling,
implantation of penile and/or testicular prosthesis,
permanent hair removal (laser or electrolysis) for excessive facial or body hair,
brow bone reduction/construction,
jawbone reduction/reshaping/contouring,
rhinoplasty, blepharoplasty and rhytidectomy,
liposuction of the waist,
gluteal augmentation (lipofilling or implants),
hairline reconstruction to correct receding hairline,
chin and cheek augmentation,
chest contouring, including liposuction/lipofilling done to provide additional contouring, and pectoral implants.
The above list of procedures may be modified if there are changes to the procedures that are covered by any of the gender affirmation programs in a province or territory.
procedures payable or available under the medicare plan in your place of residence, regardless of whether you have applied or been accepted into the gender affirmation program,
travel or accommodation expenses,
reversal of gender affirmation procedures,
sperm preservation or cryopreservation of fertilized embryos (these may be covered under medical services and equipment, fertility treatment benefit), and
procedures related to fertility problems caused by gender affirming treatment and/or surgical care.
How do I make a claim?
Please visit Claims for detailed instructions on how to submit a claim.
For more information
The outline above is a descriptive summary of the plan and is not a contract. All terms and conditions are governed by Contract Number 025205 with Sun Life Assurance Company of Canada. In the event of a discrepancy, benefits will be paid according to the official document and applicable legislation.
Sun Life benefit booklets
For complete details about your plan, please refer to the extended health and dental Sun Life benefit booklet for your employee group.