Introducing our new EFAP: GreenShield Health

October 1, 2024

Starting Friday, November 1, 2024, eligible UBC faculty and staff will have a new Employee and Family Assistance Program (EFAP) provider through GreenShield Health, replacing TELUS Health. 

GreenShield Health banner: person using their phone

Helping to prioritize your wellbeing 

With so many resources and options available, it can sometimes feel overwhelming to find the support you need. That is why we are moving to GreenShield Health to provide eligible faculty, staff and their dependents with free access to comprehensive, personalized mental, and physical health support that includes unlimited counselling and work-life consultations.  

The GreenShield+ digital platform will connect you with counsellors and services based on your specific needs, preferences, and the nature of your issue through a personalized matching service, guided by a Health Navigator who will ensure you get the right level of care for your health journey. 

The new EFAP provides counselling and work life support in challenging times, and also access to other preventive care resources, substance use support, and expert medical advice through an integrated platform. From November 1, you can set up a login to the digital platform or call GreenShield, and the Health Navigator will help guide you to the services you need. 

Important information 

  • On November 1, eligible faculty and staff will receive an email from UBC’s HR Benefits team with the sign-up details 
  • You can call GreenShield at 1-866-424-0770 (same as the current number)  
  • When signing up, you will use your UBC employee ID and the Organization Code: UBC to sign in. You will not need to use your CWL.  
  • Services remain confidential, and UBC is not informed of users' identities. 

Access to previous services 

If you are currently engaged in ongoing support through our current providers, you can continue using services from TELUS Health, ALAViDA, or Teladoc after November 1. Details for accessing these services will be updated on our Employee and Family Assistance Program page on the HR website. 

Want to learn more? 

Join the semi-annual Benefits webinar, with a special EFAP orientation session on November 7 or check your inbox on November 1 for details on signing up and exploring GreenShield Health.

Posted in Articles

Tagged

  • HR

UBC Human Resources

600 - 6190 Agronomy Road
Vancouver, BC Canada
V6T 1Z3
Contact us

UBC Crest The official logo of the University of British Columbia. Urgent Message An exclamation mark in a speech bubble. Caret An arrowhead indicating direction. Arrow An arrow indicating direction. Arrow in Circle An arrow indicating direction. Arrow in Circle An arrow indicating direction. Time A clock. Chats Two speech clouds. E-commerce Cart A shopping cart. Facebook The logo for the Facebook social media service. Home A house in silhouette. Information The letter 'i' in a circle. Instagram The logo for the Instagram social media service. Linkedin The logo for the LinkedIn social media service. Location Pin A map location pin. Locked A locked padlock. Mail An envelope. Menu Three horizontal lines indicating a menu. Minus A minus sign. Pencil A pencil indicating that this is editable. Telephone An antique telephone. Play A media play button. Plus A plus symbol indicating more or the ability to add. Search A magnifying glass. Settings A single gear. Speech Bubble A speech bubble. Star An outline of a star. Twitter The logo for the Twitter social media service. Unlocked An unlocked padlock. User A silhouette of a person. Vimeo The logo for the Vimeo video sharing service. Youtube The logo for the YouTube video sharing service.