Employee and Family Assistance Program change: Transition to GreenShield Health

On November 1, 2024, we transitioned our Employee & Family Assistance Program (EFAP) to GreenShield Health. 

This program provides unlimited counselling and personalized mental and physical health support, that is confidential and voluntary at no extra cost to you or your eligible dependents.

Finding the right support 

Choosing the right counsellor is essential for effective mental health support. With GreenShield Health, individuals accessing the services can match to a counsellor based on their specific needs and preferences across more than 50 search criteria, including culture, language, religions, and other specialty areas or Indigenous health professionals (available to self-identifying Indigenous faculty and staff).

You can access these and many other services through the GreenShield+ platform or by phone at 1-866-424-0770, where a personalized matching service ensures you receive the right level of care. 

Get access today 

To access your EFAP on GreenShield+ visit Employee and Family Assistance Program on the UBC HR website or follow these steps: 

• Go to app.greenshieldplus.ca/en/sign-up   
• Select “Through an employer or organization” 
  • If your family member is signing up, they will select “Through a family member”, and then provide their email. They will then follow the same steps below.  
• Select “I have an Organization Code” 
• You will then need to verify the email you are using to sign up to the platform
• Our organization code is: UBC
• Follow the steps to register. You will need your UBC Employee ID 

Other integrated health services available through GreenShield Health 

In addition to counselling support through EFAP, the GreenShield+ platform offers several health services to help you find the right level of care for your health journey. Whether you are trying to nurture your own wellbeing, navigating a life-changing event, or reacting to a crisis you will be able to access resources and support through our EFAP and the GreenShield+ platform. 

Crisis support 

If you are experiencing a crisis and require immediate counselling services, call 1-866-424-0770 and select the option to speak to a crisis-trained counsellor who will provide immediate support. 

Work, health, and life services

Through our EFAP, you can access unlimited financial and legal consultations. Each year, you and your eligible dependents have up to 5 hours to access the following consultation services:

• Health, fitness and nutrition support
• Career and retirement transition coaching
• Life transition consultations to help you feel and perform better in all areas of life.

Learn more

Substance use support 

Whether you’ve been struggling with substance use or are interested in exploring changes to support your health, you and your eligible dependents can seek substance use support in a confidential, approachable, and stigma-free environment.  

Through GreenShield+, you can access evidence-based support and coaching, on-demand resources, and tools that are designed to help you effectively manage substance use. 

Learn more

Expert second medical opinion services and health navigation

Within GreenShield+, access expert second medical opinion services through Novus Health, you and your eligible dependent can gain clarity and confidence regarding diagnoses and treatment options, including decisions to proceed with surgery and for health navigation.

Learn more

Digital Cognitive Behavioural Therapy 

GreenShield Health’s Digital Cognitive Behavioural Therapy (iCBT) is a self-directed online program that can help people with mild to moderate anxiety and depression achieve their wellbeing goals. 

The interactive learning modules and tools help you develop positive coping strategies and reduce life-disrupting symptoms. Login to the GreenShield+ platform to get started.