Now that you have completed the benefits enrolment process, there are still a few more steps to get the most out of your benefits. 

If you need information on the benefits enrolment process, please see Enrolling in Benefits.

Check that your details are correct

The benefits summary in Workday is the fastest way to check that your details are correct. The benefits summary will show you exactly which benefits you are currently enrolled in, as well as your dependent(s) and beneficiary information. 

• To find the Benefits Summary, see View My Benefits in the Workday Knowledge Base for help.  
• If you need to make any changes to your benefits enrolment, dependent(s) or beneficiaries, see the Benefits & Pension Change articles in the Workday Knowledge Base.

Finalizing optional life insurance – complete a health statement

During the benefits enrolment process, you may have had the opportunity to submit an application for Employee Optional Life and/or Spouse Optional Life. If you applied for optional life insurance, you will soon receive a Workday notification from your Benefits Partner in Payroll with the Health Statement and next steps – your enrollment will remain pending until approved by Sun Life. Please complete this task, and submit your Health Statement to Sun Life to ensure your coverage is in place as soon as possible.

Make a note of your Extended Health and Dental numbers

You’ll need these numbers when completing claim forms. Also, let your dental office know so they can submit claims on your behalf.

• Sun Life Group/Contract Number: 025205
• Member/Certificate ID: your 7-digit UBC employee ID

For complete details about your plan, please refer to the extended health and dental booklet for your employee group.

Set up your access to the Sun Life member website 

After you have completed the enrolment process through Workday, you will need to set up an account on the Sun Life member website.

Go to mysunlife.ca once Sun Life receives your enrolment and their system is updated with your enrolment information — this can take up to 5-7 days. Use the "Register" button on the mySunlife.ca website and follow the steps to set up your account. Sun Life administers your Extended Health and Dental plans, by setting up access to your account you can now sign up for direct deposit, submit many claims, and view details about your benefits.

For more detailed steps, please see this Sun Life member portal enrolment guide. 

Register for Fair PharmaCare

Fair PharmaCare helps B.C. families pay for many prescription drugs, dispensing fees and some medical devices and supplies. If you have not registered for Fair PharmaCare, please do so immediately. You can register by phone or online:

• Telephone: In the Lower Mainland, call 604-683-7151, Monday to Friday, 8:00 am – 8:00 pm Pacific Time; Elsewhere in BC, call 1-800-663-7100 during the same hours.
• Online: Go to the PharmaCare website and register for Fair PharmaCare.

If you are new to BC, register for Fair PharmaCare as soon as you receive your BC Services Card.

Notify Sun Life of your Fair PharmaCare registration number

When you register for Fair PharmaCare, you will receive a letter with your (and, if applicable, your family’s) registration number. Please contact Sun Life to inform them of your number. When communicating with Sun Life, you will need to identify yourself using your group number (025205) and your member ID (7-digit UBC employee ID).

• Telephone: Call the Sun Life Customer Care Centre at 1-800-661-7334, Monday – Friday 5:00 am – 5:00 pm Pacific Time.
• Secure message: Once logged into your online my Sun Life account (www.mysunlife.ca), you can send Sun Life a secure message (click on the envelope in the top right corner) requesting your Fair Pharmacare Registration Number be added to your Sun Life profile.
• Mail: Send a letter or forward a copy of your confirmation letter to the Sun Life Claims Office: PO Box 2010 Stn Waterloo, Waterloo, ON N2J 0A6.
• Send proof of your registration with your next claims submission to Sun Life.

Look for your Sun Life pay-direct drug card in the mail

If you have enrolled in the extended health plan, you will receive a Sun Life pay-direct drug card for your prescription drug purchases. This card will be sent to your home address in approximately three to four weeks.

If you have requested coverage for more than one dependent, you will be issued two cards in your name, as you are the primary plan member.

No other identification cards will be issued via the mail.

Download your drug card and your travel card

You can quickly and easily download and print your Sun Life drug card and travel card, which includes your coverage details, from the my Sun Life online account or from the my Sun Life Mobile app. This will ensure you have both a physical copy and a digital copy of your essential details on hand when you need them.  

Here are the instructions for downloading your Sun Life cards on desktop and mobile

Obtain a copy of your benefits booklet

To learn more about your benefits coverage and to find a copy of the Sun Life Group Benefits booklet, visit the HR Benefits website and click on your employment group.

Require assistance?

Contact one of our helpful Benefits Associates, if you have further questions or need assistance with benefits coverage.  

For Workday resources and help visit the Integrated Service Centre.

PROFESSIONAL COACHING

UBC Coaching Services describes coaching as ‘a partnership that supports goal setting and accountability, by surfacing new awareness and insights. Coaching is an inquiry-based process with the coach acting as a thinking partner, through the demonstration of active listening and curiosity.” It is not counselling or therapy. All UBC Coaches bring their own articulation of coaching and will help shape the coaching partnership with the client to ensure shared understanding and co-creation of the partnership.

CONFIDENTIALITY

Whether the Coach is a UBC employee (“Internal Coach”) or an external certified coach who is self-employed or employed by an organization other than UBC (“External Coach”), Client confidentiality is essential.  UBC Coaches agree to maintain the ethics and standards of behavior established by the governing body of the International Coaching Federation “(ICF)” (Coachingfederation.org/ethics). All The Client can be assured of complete confidentiality throughout their coaching engagement.  Nothing is shared by the Coach outside the Coach-Client relationship without the Client’s permission or as required by applicable provincial laws and UBC policies.  If the Client elects to share their coaching experience with others, that is their prerogative. 

All notes taken by the Coach will be kept in a secure place and be offered to the Client at the close of the coaching relationship, or shredded in accordance with applicable privacy legislation.

During the coaching relationship, the Client may share future plans, business dealings, and other proprietary information with their Coach.  The Coach will not at any time, either directly or indirectly, use any such information for their own benefit.  UBC Coaches will not give out the name of any Client as a reference without that Client’s consent.

Note: The coaching relationship is confidential; however, it is not privileged. As such, a Coach’s records regarding a Client can be subpoenaed or otherwise required to be produced under applicable provincial laws, UBC Policy or Freedom of Information and Protection of Privacy Act requests. 

NATURE OF COACHING PARTNERSHIP

The Client understands that the coaching relationship is not, and is in no way to be construed as, psychological counselling or any type of psychotherapy.  Coaching sessions are not a replacement for existing supervisory or management processes.  All human rights, disciplinary or other legal issues must be handled within the University’s established policies and procedures and will not be discussed during coaching sessions.

The Client understands that they are responsible for creating their own decisions and results. The Client agrees not to hold the Coach liable for any actions or results arising either directly or indirectly out of the coaching relationship, including any adverse situation created as a result of a specific referral or suggestion given by the Coach.

COACHING ENGAGEMENT

The initial coaching term is typically six (6) sessions over a three-to-six-month period, after which the Client and the Coach will conduct a review and determine a course of action in regards to on-going coaching or closure of the coaching engagement or ‘contract’ as defined on the UBC Coaching Portal. 

If the Client is being coached for professional development during work hours, it is their responsibility to obtain the necessary approval from their manager/ supervisor.

LOGISTICS

Coaching can occur either on the phone, zoom, virtually or person. The client and coach determine who will initiate the call, set up a virtual connection or book a space. The UBC client is primarily responsible for investing in the communication approach and making the arrangements.

COACHING CANCELATION POLICY

It is expected that the Client will be on time for all coaching appointments. If the Client is unable to attend a scheduled session, they are expected to provide at least 12 hours’ notice to their Coach. In the event that the client is late to a session that has not been cancelled, the UBC Coach will remain available for the first 15 minutes of the scheduled session after which time the client will be considered a “No-Show” and the session ended.

In the case that the client does not communicate (via email or phone) with their UBC Coach to cancel their coaching session 12 hours in advance of the scheduled session, the UBC Coach will determine if the late cancellation/no-show was an emergency situation that was unexpected and unavoidable or if the coaching agreement needs to be reviewed with the number of coaching sessions reduced or adjusted based on the client’s communication and commitment.

The Client may cancel a coaching engagement at any time by giving written notice. For UBC staff and faculty, there is no charge for the coaching engagement matched through the UBC Coaching Portal.

AGREEMENT

It is understood that when a UBC Client and a UBC Coach accept to work in a coaching partnership that they have individually and collectively reviewed and accepted the terms and conditions of this Coaching Agreement.