Use the new online booking tool to get support through our EFAP

A new way to book with our Employee and Family Assistance Program (EFAP) provider

Not only has our EFAP received a new name and brand (see Our EFAP has officially changed to TELUS Health) but there is also a new way to book a session with a counsellor: the TELUS Health online booking tool.

The online booking tool gives you more control over your mental health journey. You can book online immediately – without needing to make a call – and you can also use a range of filters to access a counsellor of your choosing.  Please note: the online tool is used to book telephone and video sessions, it cannot be used to book in-person meetings. 

The booking tool is yet another way to connect with our EFAP provider. You can always contact the TELUS Health Care Access Center on +1 866 424 0770 (or use First Chat) to speak with an intake counsellor and organize your booking.

A reminder that TELUS Health counsellors have a minimum of a master’s degree in a related field and are licensed with at least five years of EFAP-specific experience.

How to use the TELUS Health online booking service

Review our step-by-step guide, which includes screenshots of the TELUS Health One online booking system.

Online booking how-to guide

Frequently Asked Questions

Are there any restrictions on who can book online appointments?

Yes. Individuals under the age of 16 will not be able to book appointments using the online scheduling tool and will be directed to contact the Care Access Center (+1 866 424 0770) to schedule an appointment.

There are no appointments available and/or I cannot find an appointment time that fits my needs — what should I do?

Please contact the Care Access Center (+1 866 424 0770) to schedule your appointment.

I am having difficulty completing the intake information and/or using the filters to find a counsellor — what should I do?

Please contact the Care Access Center (+1 866 424 0770) to schedule your appointment.

I need to cancel or reschedule the appointment I booked online — what should I do?

TELUS Health requires that all clients provide their counsellor with at least 24 hours' notice of an appointment cancellation. If you need to cancel or reschedule an appointment time that you booked using the online tool, please contact the Care Access Center via telephone (+1 866 424 0770) or chat.

I have feedback about my experience with online scheduling — who can I share it with?

We strongly encourage you to complete the short survey included in the booking process. Your feedback will be anonymous, and your participation is voluntary.