Workplace Learning Ecosystem

Faculty and staff can browse, enroll in, and track internal training, learning and professional development courses through the Workplace Learning Ecosystem (WPL).

UBC onboarding, orientation, professional development, wellbeing, and required training, workshops and courses are housed together in one central location on the Workplace Learning Ecosystem (WPL) so that faculty and staff can explore the offerings and find exactly what they need. 

Today’s learning opportunities come in a variety of forms and styles, with something to suit every learner. UBC encourages all faculty and staff to further their professional and personal development by taking part in our learning and leadership opportunities through the WPL.

Browse the WPL

For support with the workplace learning ecosystem, please contact support.wpl@ubc.ca.

Performance conversations

Employees and managers each play an active role to ensure performance conversations happen, and are successful. 

Typically, your manager will schedule your performance conversations as a series of regular check-ins that culminate in a final year-end overview. Along the way, you will be invited to discuss your career interests and aspirations, and seek feedback on your performance. 

If you are new to UBC or have recently come under a new manager, don’t hesitate to ask your manager about the process around probation, team and individual goal setting, check-ins and the annual overview process.

Performance conversation cycle

Performance conversations will generally contain the following activities:

  • Setting performance and development expectations aligned to unit and team goals. 
    Aligned to the role, desired outcomes, level of experience, and job classification.
  • Agreeing to performance, development, and aspirational goals.
    Relevant to role, responsibilities, objectives, interests, career aspirations and feedback received.
  • Making time for regular check-ins about overall wellbeing, goals, learning and teamwork.
    Recommend- at minimum- one regular monthly check-in to build relationship and discuss important updates, goal status, important feedback and learning objectives and outcomes.
  • A dedicated Career Conversation.
    UBC supports career satisfaction and resiliency. Employees are encouraged to engage in at least one career focused conversation with their manager and align developments goals to support their growth. 
  • Reviewing performance and learning outcomes against agreed-to goals and expectations.
    An opportunity to reflect on accomplishments, learning, and actual versus desired outcomes.

Performance conversation principles

UBC strives to cultivate the conditions where employees can thrive and grow. When it comes to performance conversations, adhering to a few important principles can enhance the experience for everyone.

  • Strengths-based. Look for the best in others as well as yourself.
  • A coach approach. Be curious and listen actively.
  • Shared learning. Recognize there is an opportunity for everyone to learn something new.

Phase 1: Prepare for the performance conversation

Enhance your performance conversation by working through the following preparation questions:

  • What would make this a meaningful conversation for you?
  • What feedback or insights are you hoping to obtain?
  • Are you meeting in person or virtually? How can you optimize the meeting space?
  • How are you doing? What would you like to share with your manager? (goal updates, wellbeing, teamwork, remote work, etc.)
  • What aspects of your performance and work do you hope to discuss?
  • What are you most proud of in terms of your technical and interpersonal achievements?
  • What challenges have you been facing, and how are you managing?
  • What progress are you making toward your goals?
  • How do you feel about your collaboration with others?
  • What resources do you need to be more effective in your role?

Phase 2: Have the performance conversation

The Connect, Open, Explore and Close (COEC) conversation model supports effective learning conversations of all kinds. The approach provides employees and managers with a structure, questions and prompts and can be easily applied to your annual and ongoing performance and development conversations.

Phase 3: Learning and reflection for self-development

Enhance your next performance conversation by working through the following reflection statements:

  • What I most appreciated about the performance conversation was…
  • What I learned about myself, my manager and/or my work was...
  • The aspects of the conversation that were challenging involved…
  • My learning edge is…
  • What will I be sure to remember for our next meeting…

Questions

If you have questions or concerns about the performance review process, please ask your manager, or if you need additional support, contact your HR Advisor.

Supports for managers

If you are a manager or people leader looking for support for teams, including tools to assist with having performance conversations with your staff and the 'Intro to Managing Underperformance' Toolkit, view the Staff performance conversations webpage (CWL-protected).

Organizational change and transition

UBC is committed to supporting your capability, capacity and maturity for change through a standard approach of change management practices.

UBC change and transition community of practice 

two people reviewing paper

Enrich and elevate your capacity and capability for leading change by participating in monthly community of practice (CoP) sessions. The UBC Change and Transition CoP invite leaders to share stories (successes and challenges), harness cross-disciplinary expertise, engage with and learn from the approaches of others, and explore emerging trends and innovations in change management.

Open to all faculty and staff, the Change and Transition CoP is one way that UBC supports faculty and staff to navigate, lead, and implement change effectively. For current workshops, search the Workplace Learning Ecosystem (WPL). (Topic: Change Management).  

Sign up to be notified of upcoming workshops and offerings.

Tools and resources

four people talking and smiling sitting at table

Our revolving source of tools and resources is centred around change management practices. It guides leaders through steps in the change management process, supporting them to effectively prepare for, lead and implement change.

Leading change toolkit

QUICK START GUIDE

A companion guide for the toolkit providing more detail about the change management process and tools in the toolkit.

Quick start guide (.pdf)


CHANGE TOOLKIT

A scalable change management toolkit designed to provide a structured approach to supporting, planning and implementing change. 

Change toolkit (.xls)


CHANGE CHECKLIST

A checklist to identify and confirm key change management activities for each tool in the toolkit

Change checklist (.pdf)


 

Access the Community of Practice series for additional support and guidance around using these tools.

Self-directed online learning

women standing and gesturing with hand

Learn at your own pace using curated resources centred around building capacity for leading change.

Organizational change management preferred vendor list

UBC has a list of prequalified preferred vendors for organizational change management. Vendors specialize in organizational change management consulting and are available for all departments and faculties to contract with as required.

Contact and feedback

For more information, questions or additional support, please contact the Organizational Change and Transition team at change.transition@ubc.ca.

Have a suggestion? We welcome your feedback.

Career retention, navigation and transition

Build career resilience to achieve a career of wellbeing and success for yourself or your teams. 

Career Retention, Navigation and Transition services is a dedicated and holistic offering for all staff and leaders to engage and build their careers and that of their teams, within their roles and through professional experiences at UBC. 

This service partners with staff and leaders to create possibilities for growing careers in unique, creative, and non-traditional ways while contributing to their team’s mandate, and larger university’s strategic goals.

Our services aim to assist you with building your career at UBC. We will help you navigate the intersectionality of your role, stage of employment, personal and professional identity, career experiences, and more as you partner with us in building your unique and fulfilling career. 

Outcomes

Through our services, you will: 
  • Align your personal values, interests, strengths and experiences with UBC’s strategic plan and the work at the institution.  
  • Develop meaningful connections and shared vision with your department’s goals, and engage with communities of common interests and practices.  
  • Explore opportunities to learn and grow professionally.  
  • Commit to continually practicing career navigation and embracing changes within your career on an on-going basis throughout your employment at UBC.  

Our services

 
Dual Career Spousal Staff Program

We also offer support for spouses or partners exploring faculty and staff job opportunities at the university through the Dual Career Program. 

Candidates for faculty positions and their partners should first contact the department head, director or selection committee chair of the academic unit to which you are applying. With the support of the Dean, the unit representative can then make a referral and connect you with our services, and we will guide you through the process.

Meet Pooja 

Pooja Khandelwal has a Masters’ in Business Administration (MBA), is a Master Certified Coach (MCC, ICF), Advanced Certified Team Coach (ACTC, ICF), Certified Mentor Coach (CMC) and Dare to LeadTM trained facilitator. She currently leads this portfolio of services. 

Learn more about the work in her words in this Q&A article on 'Exploring the unexpected path to career fulfillment' featured on UBC Today. 

Testimonials

Career Navigation and Transition consultations at UBC are a fantastic service, and represent the best part of working, learning and growing at UBC. My talks with Pooja were nurturing, challenging, refocusing and inspiring, and gave me what I needed to land on my feet.  

I had the pleasure of working with Pooja throughout a recent career transition. Her kind and inquisitive approach created a safe space to explore my transition while aiding me in taking a more holistic approach to the situation. She aided me in pausing to take the time to truly grow from the experience and not merely push forward to the next job opportunity. 

I worked with Pooja to help with career transition in the months preceding the end of my grant-funded position. Her services were most useful and her compassionate, thorough and timely approach was most appreciated. I was very happy to find out that UBC HR could provide me with such efficient support.

I recently had the pleasure of working with Pooja in planning a career transition. I really appreciated that Pooja takes a holistic and balanced approach in her coaching. This process helped me develop my own inner “compass”. I may not have landed my dream job quite yet, but thanks to her advice and support I now have a crystal-clear vision of where I want to go and feel absolutely confident on my ability to get there. 

Get in touch

Ready to begin your career retention, navigation or transition work? Get in touch with us at career.navigation@ubc.ca


Supports for managers

If you are a manager or people leader looking for support for teams, including building your team’s career resilience and engagement for achieving agility within your unit, view the Career retention, navigation & transition for teams webpage (CWL-protected).

Extraordinary expense fund

The Extraordinary Expense Fund (EEF) was established by UBC to help protect researchers by providing a fund for extraordinary expenses not otherwise covered. The fund applies to researchers with:

  • Grant- and contract-funded staff and faculty
  • Postdoctoral fellows with employee status
  • Postdoctoral fellow award recipients who either receive their earnings through UBC or who receive funding directly from a source external to UBC.

The EEF is governed by  the Extraordinary Expense Fund (EEF) Policy (Policy FM7 – Contract Employees Fund (pdf, formerly Policy #86). The Office of the Vice-President (Research) has overall responsibility for the policy.

Postdoctoral Fellows status and eligibility

Postdoctoral fellows were included in the policy on the following dates:

  • Postdoctoral fellows with employee status – effective April 1, 2011
  • Postdoctoral fellow award recipients who receive their earnings through UBC – effective April 1, 2011
  • Postdoctoral fellow award recipients who receive funding directly from a source external to UBC – effective September 1, 2011.

Eligible expenses

Expenses that are eligible for reimbursement from the EEF include the following

Contributions to the fund

The extraordinary expense reimbursements are funded by contributions, typically collected from grant and research worktags (Cost Center/Program/Project/Gift/Gift Initiative/Grant/Activity) with a different approach in place for PDF award recipients.

Where contributions have been paid on the salaries or earnings of grant- or contract-funded staff and faculty, postdoctoral fellows employees or award recipients, an application may be made for reimbursement of eligible expenses listed above.

Eligibility for reimbursement from the Extraordinary Expense Fund

In all circumstances outlined below, EEF contributions must have been paid on the salary or earnings of the grant- and contract- funded staff or faculty member, postdoctoral fellow employee or award recipient for whom the extraordinary expenses are being applied for.

Request for reimbursement from the Extraordinary Expense Fund

To make a request for reimbursement from the EEF, the grant holder (and/or the individual who has sign-off for the worktag) must complete, print and sign either:

Questions and contacts

Applications for EEF reimbursement and related queries should be directed to UBC's benefits department by e-mail or by calling  604 822 6823.

Career retention, navigation & transition for teams

Access the career retention, navigation and transition services to build your team’s career resilience and engagement for achieving agility in your unit and across university-wide academic support and administration. 

Career retention of the workforce

UBC offers support and resources to academic and administrative leaders:

  • To take an operational approach for engaging staff and their careers with the department’s goals and objectives.
  • To hold effective career conversations with their teams and offer appropriate referrals.
  • To empower employees in transition for minimal impact on their business outcomes.

To learn more about the practices and systems that promote people retention, navigation and transition, please contact career.navigation@ubc.ca 

Resources for leaders

To help you navigate career retention, navigation and transition conversations with your staff, some resources have been developed and are available for managers and leaders to make use of.

 

UBC offers career navigation and transition services for UBC staff, especially for those who want to engage and grow with the organization’s goals. Staff looking to engage in online and in-person group work are required to gain referral from a manager or academic/administrative leader.


Supports for your staff

Let your staff know about career retention, navigation and transition resources and services available for them to build career resilience and achieve a career of wellbeing and success — share the Career retention, navigation and transition webpage with them.

Relocation information for hiring departments

Important information about relocation funding for hiring departments.

Eligibility: learn more about the eligibility requirements for faculty and senior managers.

Faculty or senior managers: Visit Moving for faculty and senior managers for information relevant to you.

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Two people sitting inside looking at a computer

Relocation process for Hiring Departments

A step-by-step guide walking you through the actions needed for a hiring department to seek reimbursements for relocation expenses.

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POLICY FOR RELOCATION AND TRAVEL

View key information on the Relocation and Business Expenses policies.

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UBC Vancouver clock tower in summer

Central Relocation Fund

Details about the reimbursement amounts available from the fund.

Resources for completing the relocation process

 

Frequently asked questions

Answers to frequently asked relocation questions including eligibility, process, limits, and other issues.

 

Moving companies: options, contacts and claims

Learn about the designated relocation and moving company options and how to contact them.

 

forms and resources

Find all the relevant moving forms, including Contact information, reimbursement, and claim forms.

 

Moving tips

Find important tips about moving, both inside and outside of Canada.

Contacts

Relocation funds: For assistance with UBC's Central Relocation Fund, contact the Relocation Benefits team.

Housing and immigration: Contact Housing, Immigration, and Relocation, For housing, immigration, and other relocation services. 

 

New employee checklist and orientation

As a manager, you will have specific tasks to complete and will know best what local onboarding resources will be relevant to your new hire based on their role, team, and work arrangement.  

Onboarding in Workday

The Workday onboarding module enables new employees to track their onboarding progress including mandatory training, connections with helpful contacts and completing other important tasks. 

New hires must complete all of their onboarding tasks in Workday. Failure to do so can result in payment, tax slip or benefit coverage issues. You can view your new hire’s onboarding completion status in Workday by running the Onboarding Status Summary – Distributedreport. If you notice that your new hire has not completed their onboarding tasks and to-do's, provide them with support to ensure they are completed in a timely manner.

For support with this process, contact the Integrated Service Centre.

Workday Onboarding Process Map

The Workday Onboarding Process Map resource outlines the process and notification messages that your new faculty, staff or student employees may receive during their onboarding on Workday. The resource is designed to help you gain visibility on the automated communications and tasks that your new hires may see as part of their preboarding at UBC. 

Workday Onboarding Process Map (PDF) 

Updated October 2024

Onboarding Checklists

Hiring Manager's Onboarding Guide

This Hiring Manager’s Onboarding Guide is designed to be a starting point for your local onboarding plan and help guide your interactions as a manager with your new hire during their first weeks.  

Hiring Manager's Onboarding Guide (PDF)  

Template: Hiring Manager's Onboarding Guide (docx)

Updated August 2025 with additional point about Individualized Evacuation Plans (IEPs).

Faculty & Staff: New Hire Onboarding Checklist

As you review the Manager's Onboarding Guide, it is recommended that you review and customize this New Hire Onboarding Checklist to meet local needs and provide to your new hire on or prior to their first day. You can add onboarding items specific to your new hire's job or unit in an additional document or email that can be sent together with this general new hire onboarding checklist. 

New Hire Onboarding Checklist (PDF)  

Template: New Hire Onboarding Checklist (docx)

Updated August 2025 with additional point about Individualized Evacuation Plans (IEPs).

Student Employees: New Hire Onboarding Checklist

This checklist is intended for managers and supervisors to use as a customizable template when going through the various onboarding items to perform for new student employees. It includes things to consider and complete before your student employee starts, on your student employee's first day, and during their first week.

View and download the Student Employee Onboarding Checklist template via the Managing Student Employees page.

 

Resource Guides

Resource Guide for New Managers 

This Resource Guide is designed as a repository for managers who are new to managing staff at UBC to help them navigate the various resources, processes, and support services for people management responsibilities. This resource can be shared directly with new managers as part of their onboarding materials.

For UBC Vancouver:

Resource Guide for New Managers (PDF)  

Template: Resource Guide for New Managers (docx)

For UBC Okanagan:

UBCO Resource Guide for New Managers (PDF)  

Template: UBCO Resource Guide for New Managers (docx) 

Updated June 2024

Onboarding Journey Map

This Onboarding Journey Map resource is designed to support hiring managers and administrators who are involved in the onboarding process at the local/departmental levels to help you with integrating campus-wide orientations programming and resources into your local onboarding plans for new hires. This resource can be shared directly with your new hires as part of their onboarding materials.

For UBC Vancouver:

Onboarding Journey Map (PDF)  

Template: Onboarding Journey Map (pptx)

For UBC Okanagan:

UBCO Onboarding Journey Map (PDF)  

Template: UBCO Onboarding Journey Map (pptx)

Updated October 2024

Related resources

To learn more about university-wide orientation, visit the Your First Days at UBC page.

See also:

Workplace Accommodation & Accessibility Support

The Centre for Workplace Accessibility is available to support all managers, staff and faculty with workplace accommodation and accessibility support. For more information or to speak confidentially with a Workplace Accessibility Specialist, call 604-822-8139 or email workplace.accessibility@ubc.ca

Supports for your staff

Share the Onboarding for new hires page with your new faculty or staff member and encourage them to review the onboarding resources and information, and to participate in upcoming workplace orientation events.

 

Leadership development

UBC's leadership programs further an important dialogue around the very meaning of leadership at UBC. What we believe about leadership has a profound influence on what we do as leaders and how we enact leadership.

Leadership programs foster professional and personal growth among faculty and staff in our community and support Catalyst #2: I can grow my career and Catalyst #4: I am inspired by diverse leaders who live UBC’s values of the Focus on People 2025 framework. They also contribute to furthering authentic conversations for colleagues to hold each other accountable for inclusive and impactful leadership across the university. 

Academic Leadership Development program

This program is designed for Associate Deans, Heads and Directors in their academic administrative roles. The goal is to help enhance their effectiveness and personal satisfaction in these roles.

Get details on the Academic Leadership Development program.

Developing Leaders program

The Developing Leaders Program (DLP) serves as a leadership development program for new and early-career managers focusing on building their capacity to lead with more confidence and effectiveness. DLP is open to Management & Professional staff who have staff reporting directly to them. 

There are two portions to the application: the applicant’s Personal Application and the Sponsor Agreement, which is completed by the applicant’s direct manager.  

Learn more about the Developing Leaders Program. 

Emerging Leaders Program

The Emerging Leaders Program (ELP) is a 6-month leadership development program designed for UBC staff who aspire to transition into people-leadership roles (e.g., managers or supervisors). Participants will gain the essential skills and insights needed to lead with confidence and effectiveness in the future.

Participants in this program must be recognized by their leadership team for their potential, and their manager or supervisor must sponsor the participant in their application.

Managers play a key role in the participation of their staff to the ELP - they must:

  • Fill out the sponsor form to confirm their support of the staff member applying to ELP
  • Attend the Manager Orientation session (45 mins)
  • Work with their staff member to identify a relevant on-the-job project
  • Review their Learning and Development Plan
  • Have regular development and check-in conversations, providing encouragement and support

Learn more about the Emerging Leaders Program

WorkSafeBC Claims

Managers play a critical role when a team member is injured at work. Workplace Health Services is here to help.  

If an incident in the workplace results in injury to an employee that causes them to miss time from work or seek medical attention beyond first aid, UBC has a duty to report to WorkSafeBC (WSBC). Workplace Health Services coordinates the Employer’s Report of Injury or Occupational Disease on behalf of UBC.  

There are five main phases involved in the WorkSafeBC claim process for managers: 

  • Phase 1(a): Injury occurs 
  • Phase 1(b): Offer modified duties*
  • Phase 2: Preliminary investigation & reporting (Due in 48 hours) 
  • Phase 3: Workday (Payroll impact, ensure completion before payroll cut-off times) 
  • Phase 4: Return to Work 
  • Phase 5: Full investigation (Due in 30 days) 

* Managers are responsible for offering suitable modified duties to an injured worker as soon as possible. View the Tip Sheet for Managers: Offering Modified Duties (PDF) for guidance.  

Managers are responsible for completing tasks within each phase, some of which are time sensitive, so that: 

  • UBC meets its legal obligations under the Worker’s Compensation Act 
  • Your injured team member feels supported 
  • Your injured team member is paid properly 

WorkSafeBC claims process guide for managers 

View detailed instructions and find out what your responsibilities involve for each of the five phases in the WorkSafeBC claims process guide for managers and supervisors. 

WSBC Process for Managers

See also the WSBC Claims Process for Managers Infographic for a quick reference visual guide. 

Working out-of-province

If you are hiring an employee to work in another province or territory within Canada, or if a current employee is planning to work outside BC, you need to make sure they have adequate worker’s compensation coverage. For more information about working in other provinces or territories, visit the WorkSafeBC website.

Workplace Health Services can help coordinate worker’s compensation coverage in other Canadian jurisdictions. Please contact wcb.info@ubc.ca to learn more.

Resources

For claim information and Workday absence coding support, contact HR’s WSBC Claims Associate at wcb.info@ubc.ca.  

For guidance on reporting workplace injuries and conducting investigations, visit the Safety & Risk Services website. 

To report a workplace accident, submit a CAIRS report. 

For more information about claims, visit the WorkSafeBC website. 

 

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