Moving companies: options, contacts, and claims

Quality Move Management (QMM) has been UBC’s designated relocation and moving company since 2007 for hiring departments, faculty and senior managers.

QMM contact details

Quality Move Management
Canada, United States, or International Moves:
Primary: 604-952-3650 (Head office)
Secondary: 604-952-3652
Email: ubc@qmm.com

Because of its negotiated agreement with UBC, QMM works to:

• Provide effective customer service through a single point of contact and through the development of online capabilities that are available on a 24/7/365 basis for international relocations
• Identify opportunities to reduce the cost of moves and to improve the effectiveness of related processes
• Offer current and consistent information related to relocation

Note to Hiring Departments:

• UBC will continue to manage the agreement with QMM. If you select QMM as your moving company, please continue to follow existing practices and administrative procedures. UBC and QMM’s relocation coordinators remain your key contacts for QMM moves.
• QMM is the preferred moving company for UBC senior management relocations (e.g. President, VPs, AVPs) and executives (e.g. Deans) if hiring departments wish to access the Central Relocation Fund.

Claims process for damaged or missing goods: QMM

UBC is the administrator for this moving vendor. Please note that:

• For moves within Canada, you have 60 days from the date of delivery to file a written claim.
• For moves between the United States and Canada, you have 9 months from the date of delivery to submit a written claim.
• For international moves, you have 30 days from the date of delivery to submit a written claim.

The following process is for filing a claim for domestic moves within Canada, cross-border moves from the US and international moves:

1. Contact your QMM relocation coordinator to initiate a claim.
2. Fill out the claims form and return it to the Claims Manager.

For more information, contact your QMM relocation coordinator or the appropriate relocation contact at UBC.

The additional CAUBO moving company options were added on July 1, 2019.

UBC is a member of the Canadian Association of University Business Officers (CAUBO), which means the University can take advantage of CAUBO’s agreements with Armstrong and AMJ Campbell. CAUBO negotiates competitive tariff agreements with its moving vendors based on a larger volume of moves. This ensures the competitiveness of quotes/estimates.

Because CAUBO manages the agreements with its moving companies, they are responsible for maintaining the appropriate quality of service. If you choose to use one of CAUBO’s moving companies, you must work directly with CAUBO and its vendors.

Claims process for damaged or missing goods: CAUBO vendors

Moving companies do their best to ensure that moves and relocations go smoothly; however, with all the complexities associated with moving, there are times when items may go missing or get damaged in transit. 

If there are any issues, please contact the relocation coordinator for Armstrong Moving and Storage/Armstrong International Movers Ltd. or AMJ Campbell.

Contact details

Armstrong Moving and Storage & AMJ Campbell are contracted through CAUBO, of which UBC is a member and more information may be found on the CAUBO page here. [Please note you will need to register an account with CAUBO to access this information.]

Queries about the CAUBO Contract:

Primary: David Sturge, Contracts Manager, Interuniversity Services Inc.
Email: david.sturge@interuniversity.ns.ca
Phone: 782-640-7632

Secondary: David H. Davidson, CEO, Interuniversity Services Inc.
Email: david.davidson@interuniversity.ns.ca
Phone: 902-497-3187

Elizabeth Taylor
Email: contracts@caubo.ca