Employee and Family Assistance Program (EFAP) offers an extensive suite of services to support you – from providing wellness coaching or advising on family issues to offering legal support.
These supports from our EFAP provider, TELUS Health, are not intended to be a full-service offering, particularly if you are dealing with a complex case. These services are a great way to get short- and medium-term assistance and to discuss, with the TELUS Health professional, what additional services are needed to fully assist you across your Family, Health, Money, Life, and Work issues. Please note:
- You and your dependents can access these services throughout the year, there are no maximums. However, if your situation is more complex or requires more long-term support it might be best if you access additional support outside of the Employee and Family Assistance Program. For example:
- You can access up to $3000 in psychological services through your extended health benefits.
- If you require counselling services that can help with the social and/or emotional aspects of work/life challenges, we have more details on the Counselling Services page.
- Depending on the nature of your situation, TELUS Health may then refer you to a qualified professional in your area to continue service (for example, a referral can be made to a lawyer specializing in family law). Discounted rates may apply to referred services.
- WorkLife consultations are conducted over the telephone. The average number of consultations available for a specific WorkLife issue is three, with the duration varying depending on your particular case, and the nature of the issue.
- For those accessing Legal Services, please note these are limited to one, 30-minute consultation.
- For Financial services, you have access to a one-hour session.
- If you are accessing Nutritional services, please note that you can access three, one-hour consultations.
Book a consultation
TELUS Health is available 24 hours, seven days a week, at 1-866-424-0770 or visit https://one.telushealth.com/ Not sure how to access TELUS Health? Take a look at our EFAP page for more information.
The table below shows some of the most common topics covered by the WorkLife consultations.
| Categories of service | Examples | |
| Family support |
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| Financial support |
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Legal support
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| Nutrition support |
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| Health coaching |
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| Naturopathic services |
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| Career and Workplace |
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If you are unsure what services are available or which services are most relevant to your situation, recommend you call 1-866-424-0770 to discuss with an EFAP representative.