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WorkLife services

EFAP offers an extensive suite of services to support you – from providing wellness coaching or advising on family issues to offering legal support. These WorkLife consultations are conducted over the telephone and are designed to help you make the decisions that are best for you.

The table below shows some of the most common topics covered by these consultations.

Categories of service Examples
Family support
  • Parenting resources & information
  • Adoption
  • Daycare
  • Expectant & new parents
  • Home support services
  • Planning a family
  • Special needs
  • Compassionate care & bereavement
  • Elder care resources & information
  • Community programs
  • Residential care options
Financial support
  • Debt/credit
  • Divorce
  • Estate
  • Insurance
  • Investment planning
  • Real estate/mortgage
  • Retirement
  • Taxes (excl. tax returns & international tax)
  • Employment transition
Legal support
  • Separation/divorce
  • Child custody
  • Child support
  • Landlord-tenant
  • Property law
  • Real estate
  • Civil litigation
  • Criminal law

Note: EFAP does not provide legal services for labour-related disputes

Nutrition support
  • General healthy eating
  • Weight gain/loss
  • Disease state management
  • Healthy eating on the go
  • Accommodating shift work
  • Regulating diabetes
  • Preventing heart disease
Health coaching
  • Risk reduction
  • Healthy eating
  • Stress management
  • Condition management
  • Weight management
  • Responsible alcohol use
Naturopathic services
  • Lifestyle
  • Diet
  • Mental/emotional well-being
  • Physiology

WorkLife consultations

WorkLife consultations are conducted over the telephone. The average number of consultations available for a specific WorkLife issue is three (with the exception being Legal Services, which is a half hour consultation).

Depending on the nature of your situation, LifeWorks (formerly known as Morneau Shepell) may then refer you to a qualified professional in your area to continue service (for example, a referral can be made to a lawyer specializing in family law). Discounted rates may apply to referred services.

Book a consultation

The LifeWorks Care Access Centre is available 24 hours, seven days a week, at 1-800-387-4765 or visit ubc.lifeworks.com.


The benefits information on this website is provided as a descriptive summary only. While the University has endeavored to accurately reflect its benefit programs, policies and plans, the information on this website does not create any contractual or other rights between the University and its faculty and staff members. To the extent that there are any conflicts or discrepancies between the benefits information on this website and the benefit plan documents (including group insurance contracts and benefit booklets) or any applicable collective agreement, employment agreement, or UBC policy, the benefit plan documents and collective agreement, employment agreement, or UBC policy will govern in all cases.

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