Expert Medical Services through Teladoc

The UBC Extended Health Plan includes access to Teladoc (formerly Best Doctors), a network of medical and mental health specialists who can guide you through your treatment needs.

Update: Teladoc has been extended. Previously, we had indicated that the service would run until June 30, 2024. This has now been extended to August 31, 2024.

This service is available to faculty and staff (and their dependents) enrolled in the UBC Extended Health Plan from October 1, 2021, to August 31, 2024, at no additional charge.

What is Teladoc? 

Teladoc is a confidential service that provides clarity, confidence and understanding if you or your eligible dependents have any concerns or doubts about a diagnosis, need help deciding on a treatment option or question the need for surgery. It provides a range of services that can help you: 

  • understand a medical condition.
  • confirm you have the right diagnosis.
  • ensure you are aware of the best treatment options.
  • get an expert second opinion.
  • navigate the Canadian health care system.
  • find a specialist within your provided parameters. 

What services are available?

World-renowned experts provide a wide range of services to help you and your treating physician make the best possible decision for your health. Teladoc gives you the peace of mind you deserve under any medical circumstance. 

  • Expert Medical Opinion: get a review to confirm an existing diagnosis and treatment or recommend a change. Teladoc will match you with a Registered Nurse who will become your personal health advocate.
  • Find a Doctor: find local experts who meet your specific medical needs.
  • Care Find: find experts outside of Canada who meet your specific medical needs.
  • Personal Health Navigator: get a variety of condition-specific information from a registered healthcare professional to help address your medical needs.
  • Mental Health Navigator: get a review of your mental health and guide you through the complex mental health care system to get the right treatment plan for you. 
  • Ask the Expert: get personalized answers to questions about a medical condition, treatment option, or symptom.


How to access Teladoc 

To access this confidential service call 1-877-419-2378 and provide the UBC policy number 025205 (no member/certificate number required.) To get started online, visit the Teladoc website.


The benefits information on this website is provided as a descriptive summary only. While the University has endeavored to accurately reflect its benefit programs, policies and plans, the information on this website does not create any contractual or other rights between the University and its faculty and staff members. To the extent that there are any conflicts or discrepancies between the benefits information on this website and the benefit plan documents (including group insurance contracts and benefit booklets) or any applicable collective agreement, employment agreement, or UBC policy, the benefit plan documents and collective agreement, employment agreement, or UBC policy will govern in all cases.

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